Customer Service Administrator/Scheduler

Silver Planet Group; High Wycombe; On-site; GBP 26,000 - 28,000; Full time

Job summary

A well-established company in High Wycombe is seeking a bright, personable Administrator to efficiently manage customer orders and interactions. The role requires prior scheduling experience, strong communication skills, and the ability to work under pressure. This offers a salary of £26k - £28k with excellent benefits, including 25 days of annual leave and private healthcare post-probation.

Benefits

25 days holiday

Private healthcare after probation

Qualifications

• Previous experience in a similar role (scheduling engineers/contractors).
• Excellent verbal and written communication skills.
• Strong attention to detail with great organisational skills.

Responsibilities

• Contacting customers and discussing their requirements.
• Processing orders onto Sage and ensuring correctness.
• Generating forecast schedules and project values.

Skills

Scheduling experience

Excellent verbal and written communication skills

Strong attention to detail

Problem-solving skills

Customer service skills

Ability to work under pressure

Job description

We have a fantastic opportunity for a bright, personable and customer focused Administrator to join our client, a well established company based in High Wycombe.

We are looking for someone to be responsible for ensuring that customer orders are processed efficiently and accurately, from initial contact through to delivery and invoicing. This role involves lots of customer interaction, coordination with internal teams and various administration tasks.

We require someone for this role with previous experience in scheduling out engineers or contractors.

The role is Monday to Friday 9am - 5pm, £26k - £28k plus excellent benefits including 25 days holiday and private healthcare after probation.

Duties include:

• Contacting customers, discussing their requirements and delivery schedules
• Answering emails and calls from customers
• Processing orders onto Sage and making sure all details are correct
• Allocating stock and preparing tickets for the Production Supervisor
• Generating forecast schedules and project values
• Raising and sending quotes
• Arranging fulfilment of replacement orders

Skills/Experience

• Experience in a similar role (scheduling engineers/contractors etc)
• Excellent verbal and written communication skills
• Strong attention to detail with great organisational skills
• Able to problem solve and find solutions quickly/efficiently
• Strong customer service skills with a positive and proactive approach
• Able to work under pressure

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.