Customer Service Administrator - Remote

Pertemps; England; Remote; GBP 24,000 - 27,000; Full time

Job summary

A leading health services provider is seeking a Customer Service Administrator for a remote role. You will provide essential administrative support, handling telephone and email inquiries, and booking appointments. Candidates should have at least 1 year of administration experience, be proficient in MS Office, and have strong communication skills. The salary ranges from £24,000 to £27,000 depending on experience.

Qualifications

• Minimum of 1 year relevant administration experience.
• Experience using MS Office.
• Good communication skills.

Responsibilities

• Provide frontline telephone and email support.
• Book appointments for customers as required.
• Ensure all information is recorded accurately.

Skills

Communication skills

Problem-solving

Prioritization

Experience using MS Office

Tools

MS Office

Job description

Overview

Customer Service Administrator – Remote role
£24,000-£27,000 Per Annum base on Experience
Full time Temp-Perm

Pertemps Isle of Wight are recruiting for multiple, Customer focussed Administrators to join a leading Health Services Provider. The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manor, taking telephone calls, booking appointments and signposting individuals to the next stage of support.

The Role:

• Fully remote, home based (all IT equipment will be provided).
• Monday – Friday, 9am – 5pm with 1 hour for lunch.
• Salary of £24,000 - £27,000 depending on experience.

Responsibilities

• Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
• Booking appointments for customers as required.
• Working through email enquiries and escalating as required.
• Dealing with enquiries, answering queries, calls and escalating to relevant departments.
• Appropriately and sensitively deal with professionals, customers and clients.
• Always adhere to strict policies regarding confidentiality and compliance.
• Ensuring all information is recorded accurately on your system.

Requirements

• A minimum of 1 years relevant Administration experience.
• Experience using MS office.
• Good communication skills.
• Ability to prioritise.
• Clear understanding of confidentiality and handling sensitive information.
• Self-sufficient and a problem solver.
• Happy to undertake a DBS check.

If you are interested in this Customer Service Administrator role, please apply with an up-to-date CV or get in contact with Brett at the Pertemps Isle of Wight Branch.