Customer Service Administrator - Field Tech Scheduler

Churchill Living Careers; Ringwood; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retirement living specialist in the United Kingdom seeks a Customer Service Administrator to ensure high standards of service for retired homeowners. You will manage workloads, filter issues, and coordinate with field technicians, all while working in a supportive office environment. Ideal for individuals experienced in customer service with strong organizational skills and familiarity with CRM systems like COINS.

Benefits

Competitive basic salary

Ongoing training and development

Excellent colleague benefits

Qualifications

• Experience in customer service roles.
• Ability to manage and prioritize workload effectively.
• Familiarity with CRM systems, preferably COINS.

Responsibilities

• Manage and co-ordinate workload using the CRM system.
• Filter issues and prioritize tasks effectively.
• Schedule work plans for field-based technicians.

Job description

A leading retirement living specialist in the United Kingdom seeks a Customer Service Administrator to ensure high standards of service for retired homeowners. You will manage workloads, filter issues, and coordinate with field technicians, all while working in a supportive office environment. Ideal for individuals experienced in customer service with strong organizational skills and familiarity with CRM systems like COINS.