Customer Service Administrator - Cirencester, Gloucestershire

Royal Agricultural University; Tewkesbury; On-site; GBP 24,000 - 28,000; Part time

Job summary

A leading educational institution in Tewkesbury is seeking a proactive individual to manage security systems, handle customer inquiries, and support events. Successful candidates will hold a good standard of education and possess excellent communication skills. The role offers a competitive salary between £24,215 and £27,319 per annum on a part-time basis, with thorough support for firearms handling training.

Benefits

Friendly and collaborative working environment

Opportunities for personal development

Qualifications

• Good standard of general education including literacy and numeracy.
• Shot Gun licence required for handling and storing student firearms; training provided.

Responsibilities

• Monitor and manage security systems including CCTV and fire alarms.
• Help maintain health and safety protocols.
• Handle incoming and outgoing mail.
• Arrange transport and manage lost property.
• Assist with conference and Bed & Breakfast reservations.

Skills

Excellent communication skills

Ability to work on own initiative

Experience in a customer‑facing role

Proactive problem-solving approach

Education

Good standard of general education (GCSE level)

Tools

Microsoft Office

Job description

Role Overview

After.The role is broad and varied. You will monitor and manage security systems including CCTV and fire alarms, help maintain health and safety protocols, and liaise with Estates and IT to support car parking and access control. You will also take responsibility for handling incoming and outgoing mail, maintaining first aid supplies, and coordinating emergency procedures when needed. Supporting the wider campus experience, you will assist with conference and Bed & Breakfast reservations, provide internet access information to guests, and help ensure things run smoothly for both internal and external events. Other tasks include arranging transport, managing lost property, and occasionally leading site tours for visitors. You will work closely with the Customer Services Team Leader and be ready to step in and support colleagues when needed - flexibility and a team spirit are key.

Key Responsibilities

• Monitor and manage security systems including CCTV and fire alarms.
• Help maintain health and safety protocols, liaising with Estates and IT to support car parking and access control.
• Handle incoming and outgoing mail.
• Maintain first aid supplies and coordinate emergency procedures.
• Assist with conference and Bed & Breakfast reservations.
• Provide internet access information to guests.
• Ensure things run smoothly for both internal and external events.
• Arrange transport, manage lost property, and occasionally lead site tours for visitors.
• Work closely with the Customer Services Team Leader and support colleagues, demonstrating flexibility and a team spirit.

Qualifications

• Good standard of general education (GCSE level) including literacy and numeracy.
• Excellent communication skills and a confident telephone manner.
• Experience in a customer‑facing role.
• Comfortable using Microsoft Office.
• Ability to work on own initiative with a proactive, problem‑solving approach.
• Shot Gun licence required for handling and storing student firearms; full training and support will be provided by the University.

Benefits

• Friendly and collaborative working environment.
• Opportunities for personal development and career growth.
• Competitive salary and staff benefits package.
• Competitive salary: £24,215 – £27,319 per annum (full time equivalent).
• 16 hours per week on a rota, including evenings, weekends, and Bank Holidays.
• Thorough support and training for dealing with student firearms handling and storage.

Application

To apply, please visit our website to find out more and apply. Date: 8 December 2025. Interview date: 18 December 2025. The Royal Agricultural University is an equal opportunities employer and we welcome applications from candidates of all ethnic backgrounds.