Customer Service Administrator | Aylesford | Start ASAP

Office Angels; Aylesford; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Administrator to join their team in Aylesford. This temporary position offers the potential for a permanent role, focusing on customer satisfaction and administrative duties. The ideal candidate will have proven experience in customer service, strong communication skills, and a proactive approach to problem-solving. Benefits include weekly pay and access to various perks.

Benefits

Weekly Pay

Up to 28 days annual leave

Access to free eyecare vouchers

Temp of the Month awards

Discount schemes

Access to Well-being platforms

Qualifications

• Proven experience in Customer Service/Administration or a similar role.
• Strong interpersonal skills necessary to satisfy customer needs.
• Ability to thrive in a collaborative team environment.

Responsibilities

• Triage jobs and manage escalations.
• Prepare and submit quotes; coordinate amendments.
• Ensure compliance with RAMS and report weekly KPIs.

Skills

Excellent communication skills

Customer satisfaction focus

Proactive problem-solving

Team player

Job description

Are you a dynamic and driven professional looking to take your career to the next level? If you're passionate about building lasting relationships and delivering exceptional service, we want to hear from you!

Our client is committed to excellence, and we're on the lookout for a Customer Service Administrator to join their vibrant team. This is an exciting opportunity to work for an industry leading business!

• Role: Customer Service Administrator
• Start: ASAP
• Term: Temp for approx. 4 months with the potential for a permanent role
• Salary: £27K - £29K/£14.00 - £15.00 per hour
• Hours: 8.30am - 5.00pm Mon - Thurs, 8.30am - 4.00pm Friday (1 hour lunch)
• Location: Aylesford (Fully office based)

What You'll Do:

• Job Allocation & Workflow: Triage jobs, manage escalations, monitor PPM/Extra Works, ensure RAMS compliance.
• System Management: Update job statuses and purchase orders in Clik.
• Quotation Management: Prepare, submit, and chase quotes; coordinate amendments.
• Portal Management: Oversee job progression across client portals and MCAP tasks.
• Reporting & Compliance: Weekly KPI reporting; maintain contractual and H&S compliance.
• Financial Administration: Resolve invoice queries with finance and operations teams.

What We're Looking For:

• Proven experience in Customer Service/Administration or a similar role
• Excellent communication and interpersonal skills, customer satisfaction is key
• A proactive approach to identifying client needs and offering innovative solutions
• A team player who thrives in a collaborative environment

*AMAZING* Benefits of becoming an Office Angels Temp:

• Weekly Pay
• Up to 28 days annual leave
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devices
• Perks at work
• Discount schemes
• Access to Well-being platforms

Next steps…

If you're interested in the above role, are available to start immediately and have the skills and attributes listed above then please send me your most up to date CV today. Unfortunately, due to the volume of responses we receive we are unable to respond to everyone however if you are shortlisted, we will contact you within 48 hours.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.