Customer Service Administrator – 12 Month FTC

Cardo (Wales & West); Crawley; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prominent service provider in social housing is looking for a Customer Service Administrator in Crawley. This role involves providing high-quality service to tenants and stakeholders, responding to queries, and maintaining records. Candidates should have solid experience in customer service with excellent communication skills. This is a 12-month fixed-term contract covering maternity leave, offering an opportunity to contribute to important housing services and join a team dedicated to inclusivity and diversity.

Benefits

Inclusive workplace

Opportunities for growth

Supportive team environment

Qualifications

• Proven experience in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional under pressure.

Responsibilities

• Act as the first point of contact for all customer enquiries.
• Log repairs and service requests, liaising with contractors.
• Maintain accurate records of customer interactions on housing systems.

Skills

Customer service experience

Excellent communication skills

IT skills (Microsoft Office)

Organisational skills

Calm under pressure

Job description

About Cardo Group

Cardo Group is a leading provider of building maintenance and improvement services to social housing providers and public bodies across the UK. With over 1,000 colleagues operating in South Wales, the South West, London, the South East, the Midlands, and Scotland, we continue to expand with ambitious plans for nationwide growth.

We deliver a comprehensive range of services tailored to the needs of our clients and their residents, including:

• Retrofit and energy efficiency upgrades
• Responsive repairs, voids and disrepair (including damp & mould)
• Compliance and statutory servicing
• Refurbishment and project works
• Mechanical and electrical (M&E) services
• Commercial building maintenance
• Planned maintenance aligned to the Decent Homes Standard

At the heart of our work is a commitment to delivering high-quality services that improve homes and enhance lives.

We are equally dedicated to creating a positive and inclusive workplace. Diversity drives innovation, and inclusion builds stronger teams. At Cardo Group, every individual is valued, respected and empowered to succeed. We celebrate differences, champion equality and ensure our workforce reflects the diverse communities we serve.

Together we are building not only better projects – but a better, fairer future.

Purpose Of The Role

To provide a high-quality, front-line customer service to tenants, residents and other stakeholders within a social housing environment. The role involves responding to queries, processing service requests, handling complaints, maintaining accurate records and supporting the delivery of effective housing services.

Accountabilities / Responsibilities

• Act as the first point of contact for all customer enquiries via telephone, email, web chat or in person.
• Respond promptly and professionally to queries related to housing services, repairs, rent accounts, tenancy issues and general enquiries.
• Log repairs and service requests, liaising with contractors and internal teams to ensure timely resolution.
• Maintain accurate and up-to-date records of customer interactions on relevant housing management systems.
• Support tenants with information on housing policies, rent payments, service charges and tenancy obligations.
• Escalate complex or unresolved issues to the appropriate teams or officers as necessary.
• Process applications for housing, mutual exchanges and other tenancy-related matters.
• Assist with customer feedback and complaints procedures in line with organisational policies.
• Contribute to service improvement by identifying recurring issues and suggesting solutions.
• Work collaboratively with other departments, contractors and partner organisations to deliver excellent customer service.

Key Skills & Experience

• Proven experience in a customer service or administrative role.
• Excellent communication skills (verbal and written).
• Ability to remain calm and professional under pressure.
• Good IT skills, including Microsoft Office and housing management systems.
• Strong organisational skills and attention to detail.
• Commitment to providing inclusive and responsive services.

Why Join Cardo Group?

At Cardo Group, we are growing, evolving and building a stable foundation for long-term success. When you join us you become part of a forward-thinking company that values innovation, integrity and inclusivity.

We are dedicated to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation and help us better serve the communities we work with.

• ✅ Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
• ✅ Diversity – We embrace different backgrounds, experiences and viewpoints, knowing that diversity fuels creativity and progress.
• ✅ Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.

At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation or background can thrive.

Join us and be part of a company that values you—exactly as you are.

Job Details

Company: Cardo Group

Job Type: Contract

Job Location: Crawley

Position: Customer Service Administrator

Contract Length: 12 Month FTC, covering maternity leave