Customer Service Administrator – 12 Month FTC

Cardo; Crawley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading maintenance services provider in Crawley is looking for a Customer Service Administrator on a 12-month fixed-term contract. The role involves providing high-quality front-line customer service to tenants and stakeholders in a social housing environment. Key responsibilities include responding to queries, processing service requests, and maintaining accurate records. Strong customer service experience and excellent communication skills are essential for this role.

Qualifications

• Proven experience in a customer service or administrative role.
• Ability to remain calm and professional under pressure.
• Strong attention to detail.

Responsibilities

• Act as the first point of contact for all customer enquiries.
• Log repairs and service requests for timely resolution.
• Support tenants with information on housing policies and obligations.

Skills

Customer service experience

Excellent communication skills

IT skills, including Microsoft Office

Organizational skills

Calmness under pressure

Commitment to inclusivity

Job description

About Cardo Group

Cardo Group is a leading provider of building maintenance and improvement services to social housing providers and public bodies across the UK. With over 1,000 colleagues operating in South Wales, the South West, London, the South East, the Midlands, and Scotland, we continue to expand with ambitious plans for nationwide growth.

Our Services

We deliver a comprehensive range of services tailored to the needs of our clients and their residents, including:

• Retrofit and energy efficiency upgrades
• Responsive repairs, voids, and disrepair (including damp & mould)
• Compliance and statutory servicing
• Refurbishment and project works
• Mechanical and electrical (M&E) services
• Commercial building maintenance
• Planned maintenance aligned to the Decent Homes Standard

At the heart of our work is a commitment to delivering high-quality services that improve homes and enhance lives.

We are equally dedicated to creating a positive and inclusive workplace. Diversity drives innovation, and inclusion builds stronger teams. At Cardo Group, every individual is valued, respected, and empowered to succeed. We celebrate differences, champion equality, and ensure our workforce reflects the diverse communities we serve.

Together, we are building not only better projects – but a better, fairer future.

Position: Customer Service Administrator

We are currently looking for a Customer Service Administrator to join our team in Crawley.

Please note this is a 12 month FTC, covering maternity leave.

Purpose of the role

To provide a high-quality, front-line customer service to tenants, residents, and other stakeholders within a social housing environment. The role involves responding to queries, processing service requests, handling complaints, maintaining accurate records, and supporting the delivery of effective housing services.

Accountabilities/Responsibilities

• Act as the first point of contact for all customer enquiries via telephone, email, web chat, or in person.
• Respond promptly and professionally to queries related to housing services, repairs, rent accounts, tenancy issues, and general enquiries.
• Log repairs and service requests, liaising with contractors and internal teams to ensure timely resolution.
• Maintain accurate and up-to-date records of customer interactions on relevant housing management systems.
• Support tenants with information on housing policies, rent payments, service charges, and tenancy obligations.
• Escalate complex or unresolved issues to the appropriate teams or officers as necessary.
• Process applications for housing, mutual exchanges, and other tenancy-related matters.
• Assist with customer feedback and complaints procedures in line with organizational policies.
• Contribute to service improvement by identifying recurring issues and suggesting solutions.
• Work collaboratively with other departments, contractors, and partner organizations to deliver excellent customer service.

Key Skills & Experience

• Proven experience in a customer service or administrative role.
• Excellent communication skills (verbal and written).
• Ability to remain calm and professional under pressure.
• Good IT skills, including Microsoft Office and housing management systems.
• Strong organizational skills and attention to detail.
• Commitment to providing inclusive and responsive services.

Why Join Cardo Group?

At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.

We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

✔ Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.

✔ Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.

✔ Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.

At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.

Join us and be part of a company that values you—exactly as you are.