Customer Service Administrator

Kenect Recruitment Ltd.; Sheffield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Customer Service Administrator in Sheffield. This role serves as the first point of contact for customers, managing queries, processing orders, and ensuring excellent service. Candidates should possess CRM and Microsoft Office skills, along with attention to detail. This position offers £12.21 per hour on a contract basis for up to 3 months.

Qualifications

• Confident using CRM systems and Microsoft Office.
• High level of accuracy and attention to detail.
• Previous experience in customer service or administration is desirable.

Responsibilities

• Handle inbound customer enquiries via phone, email, and live chat.
• Process orders, returns, and customer account updates accurately.
• Maintain customer records and ensure information is up to date.
• Assist with administrative tasks including filing, data entry, and report generation.
• Liaise with internal teams to resolve customer issues.

Skills

Confident using CRM systems

Microsoft Office (Word, Excel, Outlook)

High level of accuracy and attention to detail

Job description

Kenect Recruitmentare looking for a Customer Service Administrator to join our team. In this role, you will be the first point of contact for customers, supporting them with queries, processing orders, and ensuring they receive an exceptional level of service from start to finish.

Customer Service Administrator – Key Responsibilities

• Handle inbound customer enquiries via phone, email, and live chat

• Process orders, returns, and customer account updates accurately

• Maintain customer records and ensure information is up to date

• Assist with administrative tasks including filing, data entry, and report generation

• Liaise with internal teams (sales, logistics, finance) to resolve customer issues

Customer Service Administrator – Details

• Monday – friday 8:00am – 4.30pm
• £12.21PH
• Up to 3 month contract

Customer Service Administrator – About You

• Confident using CRM systems and Microsoft Office (Word, Excel, Outlook)

• High level of accuracy and attention to detail

• Previous experience in customer service or administration is desirable but not essential

If you are interested please click apply and call the office on: 07498718347