Customer Service Administrator

Pgl Travel; Ross-on-Wye; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading adventure travel company in Ross-on-Wye is seeking a Customer Service Administrator to support teachers and youth group leaders in managing bookings. The ideal candidate will have outstanding administrative skills, exceptional customer service abilities, and strong prioritisation skills. This role offers a vibrant working environment with a focus on personal growth and professional development.

Benefits

20 days annual leave plus bank holidays

Extra day off on your birthday

24/7 access to Wellbeing Hub

Financial wellbeing platform access

Discounts at high-street retailers

Discounted holidays and 20% off on-site shops

Qualifications

• Outstanding administrative and organisational ability, with keen attention to detail.
• Exceptional customer service skills, able to listen, understand and deliver solutions.
• Strong ability to prioritise workloads and manage multiple tasks.
• Excellent verbal and written communication skills.

Responsibilities

• Effectively manage all pre-travel administration for bookings.
• Develop an in-depth knowledge of customers and their needs.
• Work with colleagues to ensure all customer needs are met.
• Provide fantastic administrative and organisational support.
• Show amazing customer service skills and provide solutions.
• Prioritise workloads and multi-task in a busy office.
• Demonstrate excellent verbal and written communication skills.

Skills

Outstanding administrative ability

Exceptional customer service skills

Strong ability to prioritize workloads

Excellent verbal communication skills

Excellent written communication skills

Job description

The UK Schools and Groups department generates revenue in excess of £50 million and as a Customer Service Administrator you will be supporting teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to process booking documentation and facilitate their bookings. Working in a vibrant, open plan office, you will play a crucial part in the continued growth and success of PGL.

Responsibilities

• Effectively manage all pre-travel administration for PGL's Adventure UK centre bookings.
• Develop an in-depth knowledge of your customers and the centres they visit to anticipate their needs.
• Work with your colleagues to ensure all customer needs are met and often exceeded.
• Provide fantastic administrative and organisational support, with keen attention to detail.
• Show amazing customer service skills, listening, understanding, and providing solutions.
• Prioritise workloads and multi-task in a busy open‑plan office environment.
• Demonstrate excellent verbal and written communication skills.

Desired Skills and Qualifications

• Outstanding administrative and organisational ability, with keen attention to detail.
• Exceptional customer service skills, able to listen, understand and deliver solutions.
• Strong ability to prioritise workloads and manage multiple tasks.
• Excellent verbal and written communication skills.

Company Culture and Growth

PGL is a world where children achieve the 'impossible'. Our residential adventure camps create extraordinary breakthroughs through active and life‑affirming experiences in the great outdoors.

We are part of something bigger – PGL Beyond, a group of inspiring companies committed to delivering enriching and transformative experiences to the next generation. We value excellence and personal advancement. We prioritise your professional growth with ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique. Fair pay and benefits for all.

Benefits

• 20 days annual leave (+ bank holidays) and an extra day off on your birthday.
• 24/7 access to our Wellbeing Hub and Employee Assistance Program.
• Access to our financial wellbeing platform for financial assistance.
• Big savings and exclusive perks at hundreds of high‑street retailers.
• PGL discounted holidays and a 20% discount in all on‑site shops.