Customer Service Administrator

Churchill Living Careers; Ringwood; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retirement living specialist in the United Kingdom seeks a Customer Service Administrator to ensure high standards of service for retired homeowners. You will manage workloads, filter issues, and coordinate with field technicians, all while working in a supportive office environment. Ideal for individuals experienced in customer service with strong organizational skills and familiarity with CRM systems like COINS.

Benefits

Competitive basic salary

Ongoing training and development

Excellent colleague benefits

Qualifications

• Experience in customer service roles.
• Ability to manage and prioritize workload effectively.
• Familiarity with CRM systems, preferably COINS.

Responsibilities

• Manage and co-ordinate workload using the CRM system.
• Filter issues and prioritize tasks effectively.
• Schedule work plans for field-based technicians.

Job description

Job Details

• Job title: Customer Service Administrator
• Location: Office based in Ringwood, Hampshire, BH24 3SG, with occasional travel to sites
• Hours: 37 per week, Monday to Friday
• Rewards and Benefits: Competitive basic salary, ongoing training and development opportunities and excellent Colleague benefits

Churchill Retirement Living are a specialist, 5-star housebuilder in the retirement living sector and we are recruiting for an exceptional office-based Customer Service Administrator to support our regional Customer Service Technicians out in the field.

About the role

The Customer Service Administrator will be based at our stunning offices in Ringwood, ensuring that our retired homeowners receive the highest standards of service. You will be co-ordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner.

Your main responsibilities will include :

• Managing and co-ordinating workload using COINS, our CRM system
• Filtering issues and prioritising tasks and workload
• Scheduling work plans for our field-based Customer Service Technicians
• Updating the CRM system with real time information to kee...