Customer Service Administrator

Office Angels; Polbeth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dedicated support agency in West Lothian is seeking a Helpdesk Administrator to provide essential support in a vibrant team. You will be responsible for assisting clients, managing helpdesk requests, and coordinating resolutions. Ideal candidates will have experience in a facilities management role and excellent communication skills. This role offers a dynamic work environment with growth opportunities and team benefits.

Benefits

Career growth opportunities

Team treats including pizza Fridays

Supportive team environment

Fresh fruit provided daily

Qualifications

• Experience in a facilities or FM helpdesk role.
• Excellent written and spoken communication skills.
• Proficient with Microsoft Office and Teams.
• Ability to work both collaboratively and independently.
• Strong problem-solving skills and a positive attitude.

Responsibilities

• Answering calls and assisting clients with their queries.
• Logging helpdesk requests and ensuring timely follow-up.
• Coordinating engineers and contractors to resolve issues.
• Keeping clients informed and satisfied.
• Creating reports and managing helpdesk operations.
• Using initiative to solve problems and escalate as needed.

Skills

Experience in a facilities or FM helpdesk role

Top-notch communication skills

Confident with Microsoft Office and Teams

Team player

Positive attitude

Attention to detail

Job description

Helpdesk Administrator – Be the Hero Behind the Scenes! 🌟

📍 Location: West Lothian

💼 Hours: Monday to Friday, 9am‑5:30pm (half hour lunch)

💰 Salary: Highly competitive DOE

Why This Role Rocks

Are you the go‑to person when issues arise or when someone needs a calm, capable voice on the other end of the line? Do you love solving problems, keeping things running smoothly, and making people's days better? If so, we want YOU!

We're on the hunt for a Helpdesk Administrator for one of our long‑standing clients who's got a passion for facilities management, and a natural flair for all things customer service related. Whether you're early in your career or bringing years of wisdom, if you're ready for a new challenge in a fast‑paced, supportive environment – this is your moment to shine.

What You'll Be Doing

• Answering calls and helping people with their queries like a pro.
• Logging helpdesk requests and making sure nothing slips through the cracks.
• Coordinating engineers and contractors to get things fixed fast.
• Keeping clients in the loop and making sure they're smiling.
• Creating reports, quotes, and keeping everything running like clockwork.
• Using your initiative to solve problems and escalating when needed.

What You Bring to the Table

• Experience in a facilities or FM helpdesk role (you’ve done this before and you’re good at it!).
• Top‑notch communication skills—written and spoken.
• Confident with Microsoft Office and Teams.
• A team player who can also fly solo when needed.
• A positive attitude, attention to detail, and a love for helping others.

Why You'll Love Working With Our Client

• A vibrant, friendly team that supports each other.
• Real opportunities to grow your career and learn new skills.
• A company that values your ideas, your time, and your talent.
• A role where no two days are the same—and that's a good thing.
• Team treats… Think pizza Friday's, Christmas nights out and free fresh fruit daily.

Ready to Join This Fab Team?

If you're looking for a role where you can make a real impact, have fun, and grow your career, we'd love to hear from you. Hit that apply button and let's chat!

We are an equal‑opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.