Customer Service Administrator

Searley Owen; North Weald Bassett; On-site; GBP 26,000 - 30,000; Full time

Job summary

A well-established manufacturer is seeking a Customer Service Administrator to support their Installation and Service Engineers in Epping. You will coordinate customer enquiries, manage schedules for installations and services, and ensure effective communication among teams. Ideal candidates will have strong administrative skills, good IT competency, and a positive attitude. This role offers a salary between £26,000 - £30,000 per annum based on experience.

Qualifications

• Experience in an administration, service coordination, customer support or scheduler role.
• Strong IT skills, especially with Outlook and Excel.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Schedule and coordinate engineers for installation and service visits.
• Update the CRM with job status updates.

Skills

Experience in administration

Strong organisational skills

Good IT skills

Confident communicator

Job description

Customer Service Administrator

Location: Epping

Salary: £26,000 - £30,000 per annum (depending on experience)

Our client is a well-established manufacturer of automated gates and barriers, and due to continued growth, are looking to appoint a Customer Support Administrator to support the growing team of Installation and Service Engineers.

This is a key role acting as the link between customers, engineers and internal teams - keeping everyone informed, jobs organised and the service running smoothly.

The Role

• Act as the first point of contact for customer enquiries (phone and email)
• Schedule and coordinate engineers for installation, service and breakdown visits
• Liaise with clients to confirm appointments, access arrangements and any site requirements
• Keep engineers updated with job details, changes and priorities throughout the day
• Update the CRM / job management system with new jobs, status updates and notes
• Chase up any missing information from customers or engineers to keep jobs moving
• Handle general admin - filing, scanning, updating records, raising purchase orders etc.
• Provide a professional, friendly service and help resolve any customer queries

About you

• Experience in an administration, service coordination, customer support or scheduler role
• Confident communicator - happy speaking with engineers, clients and suppliers
• Strong organisational skills - able to juggle multiple jobs and re‑prioritise when things change
• Good IT skills - comfortable using Outlook, Excel and CRM/job management systems
• Accurate and detail‑focused with good spelling/grammar for emails and documentation
• A team player with a positive, "can‑do" attitude and a calm approach when it's busy