Customer Service Administrator

HR GO Recruitment; Lower Blandford St Mary; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Administrator in Bournemouth. The ideal candidate should have customer service experience, preferably in financial services, and be enthusiastic about providing support. Responsibilities include responding to investor inquiries, prioritizing queries, and ensuring accuracy in all communications. This temp-perm role offers Monday to Friday hours, with opportunities for growth in a secure sector.

Qualifications

• Demonstrate customer service experience, ideally from financial services.
• Experience in complaint handling or banking roles is beneficial.

Responsibilities

• Responding to emails and letters from investors.
• Prioritize queries and communicate with other departments.
• Administer correspondence with clients, ensuring accuracy.

Skills

Customer service experience

Complaint handling

Inbound processing

Job description

Job Title: Customer Service Administrator

Location: Bournemouth

Salary: £13.12

Job Type: Temp – Perm

Working Hours/Days: Monday to Friday 9am-5:30pm

Job Overview

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Bournemouth as a Customer Service Administrator.

The ideal candidate will be able to demonstrate customer service admin experience.

Responsibilities

• Responding to emails and letters from investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

Requirements

Demonstrate customer service experience, ideally gained from the financial services industry; however this isn't essential.

Other customer service experience can include any complaint handling, inbound processing and/or banking roles.

If you are interested in the Customer Service Administrator role based in Bournemouth, hit the 'apply now!' button for an immediate interview.