Customer Service Administrator

First Recruitment Services; Hove; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Hove is seeking a passionate Customer Service Administrator to join their team. In this full-time temporary role, you will deliver exceptional customer service via various channels and support the order process. The ideal candidate should have strong communication skills and a proactive attitude. This position offers competitive pay, flexible working hours, and various employee benefits. Join a dedicated team committed to customer satisfaction.

Benefits

24/7 access to NHS-approved GP services

Employee discount platform

Weekly pay

Gym discounts

Mental health support and counselling

Qualifications

• Genuine passion for delivering excellent customer service.
• Desirable experience in office or administrative work.
• 1+ years in an administrative or customer service role preferred.

Responsibilities

• Provide world-class customer service via phone, email, social media, and live chat.
• Liaise with manufacturers and customers to resolve queries.
• Manage shipping and delivery data through our CRM.

Skills

Strong communication skills

Interpersonal skills

Customer service orientation

Numerical proficiency

Job description

Customer Service Administrator

Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their ‘DIY’ shutter orders. You’ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full‑time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are Monday to Friday: 9:00 am – 5:30 pm and one Saturday per month: 10:00 am – 4:00 pm (rota basis).

Key Responsibilities

• Provide world‑class customer service via phone, email, social media, and live chat.
• Ensure customers are supported efficiently and effectively at every touchpoint.
• Offer expert technical advice before purchase to build customer confidence.
• Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.
• Liaise with manufacturers and customers to resolve queries and finalise technical drawings.
• Manage shipping and delivery data through our CRM.
• Resolve delivery, damage, or design issues quickly and professionally.

Essential Skills & Attributes

• Genuine passion for delivering excellent customer service and supporting people.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Collaborative team player who thrives in a fast‑paced environment.
• Positive, proactive, and hardworking attitude.
• Comfortable working with numbers and interpreting metric measurements.
• Desirable experience: Previous office or administrative work, retail experience, and familiarity with made‑to‑measure products.

The successful candidate will have experience in (preferred, but not essential)

• 1+ years in an administrative or customer service role.
• Experience in home interiors, window coverings, or online retail is a bonus (but not essential).

Working for First Recruitment as a temporary worker

Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of work places within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

• 24/7 access to NHS‑approved GP telephone support and prescription services
• Access to the UK’s largest employees discount platform
• Specialist medical assistance and support hotline
• Weekly pay
• Hundreds of gym discounts
• 24/7 access to mental health crisis support and counselling

Wild Recruitment Ltd T / A First Recruitment Services is acting as an employment business in relation to this assignment.

Job Types: Full‑time, Temporary

Contract length: 3 months

Work Location: In person