Customer Service Administrator

Pertemps Wolverhampton; Hednesford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer service focused company in Hednesford is seeking a proactive Customer Service Administrator to manage the full order process and enhance customer experiences. This full-time position requires 4–5 years of relevant experience in a fast-paced environment, emphasizing problem-solving and meticulous attention to detail. Ideal candidates will demonstrate effective communication and collaboration with internal teams to ensure seamless service delivery.

Qualifications

• 4–5 years’ experience in customer service, order processing, or administrative support.
• Proven ability to manage and resolve customer queries efficiently.

Responsibilities

• Manage the end-to-end customer order process.
• Act as a trusted point of contact for customers.
• Collaborate with the Sales team to resolve issues.
• Liaise with Credit Control on customer accounts.
• Handle urgent order claims efficiently.
• Update and amend delivery dates promptly.
• Work with Planning on order amendments.
• Order materials or supplies needed for warehouse operations.
• Communicate with customers regarding enquiries.

Skills

Customer service

Order processing

Problem-solving

Job description

We are seeking a proactive and detail-oriented Customer Service Administrator. In this role, you will be responsible for managing the full order process, supporting customers with professionalism and care, and working closely with internal teams to ensure seamless service delivery. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional customer experiences, we’d love to hear from you.

Key Responsibilities

• Manage the end-to-end customer order process—from order entry and fulfilment through to delivery and invoicing.
• Act as a trusted point of contact for customers, providing clear communication and managing expectations around delivery times, delays, or issues.
• Collaborate with the Sales team to resolve missing pricing, delayed product lead times, or sales‑stop items.
• Liaise with Credit Control to ensure customer accounts remain within credit limits and address any account holds.
• Handle urgent order claims efficiently, working in partnership with Sales and customers to deliver rapid solutions.
• Update and amend delivery dates, communicating changes promptly to customers.
• Work with the Planning team on order amendments, including quantity or delivery schedule changes.
• Order stands, materials, or supplies needed for warehouse operations through approved suppliers.
• Communicate with customers via phone, email, or face‑to‑face regarding product, delivery, or service enquiries.

Experience

• 4–5 years’ experience in a customer service, order processing, or administrative support role.
• Proven ability to manage and resolve customer queries efficiently.

This is a full time position & office based