Customer Service Administrator

Chicken Cyclekit; Heath and Reach; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cycling company in Heath and Reach is seeking a Customer Service Administrator to enhance customer experiences and drive sales. This role involves handling customer inquiries, processing orders, and providing insights on products. Ideal candidates should possess strong account management skills, a passion for cycling, and proficiency in Microsoft Office. The position offers career progression within a fast-growing company and generous employee benefits.

Benefits

24 days annual leave

Pension contribution

Generous staff purchase scheme

Qualifications

• Experience in customer service or sales environment.
• Passion for cycling and fitness.
• Strong communication skills.

Responsibilities

• Serve as the first contact for customer inquiries.
• Process orders and customer payments.
• Advise customers on products and promotions.
• Help execute sales initiatives and administrative tasks.

Skills

Customer service skills

Relationship management

Account management

Sales orientation

Knowledge of cycling/fitness

Tools

CRM systems

Microsoft Office

Job description

Due to further expansion of the company, we are looking for an additional Customer Service Administrator. The successful candidate will be a result focused individual with strong account/relationship management skills and brand awareness, working collaboratively with our external Area Sales Managers to help achieve company goals and grow revenues. The role is all about providing an excellent customer experience, maintaining and reviewing ongoing business and generating new sales opportunities in an ever-shifting marketplace. This role also provides a great understanding of the business and successful candidates in this role have moved into more specialist roles of the business over time. A background in the cycle or fitness industry would be a distinct advantage along with a firm grip of the product sold and online sales environment, coupled with gritty determination to succeed and passion for driving sales. Key responsibilities will include:

• Servicing our customers as the first point of contact when they contact Chicken Cyclekit via email, online messaging or telephone
• Checking and processing orders
• Advising customers on their requirements, informing them about unique offers, promotions and new exciting products that could be of interest to them
• Processing customer payments
• Help execute Chicken CycleKit's sales and service initiatives, closely aligned with our company goals to reach and surpass our targets for revenue and profitability
• Aid with all aspects of sales office administration, including our computer system, CRM system, notification of website updates etc. and anything that eases general office efficiency
  An entrepreneurial mindset with a 'can do' attitude and desire to roll up the sleeves when necessary to get the job done
• The ideal candidate is an avid cyclist and have a strong interest in, and knowledge of the cycling & fitness arena
• A good knowledge of Microsoft office
• A keen cyclist or have experience of working in the bicycle industry
  At Chicken CycleKit we continue to grow and 100 plus years on, we are still leading the market in all two-wheeled solutions from novice cyclist to professional racer. As we increase and develop our portfolio of world-renowned and in house brands through expanding our dealer network, we are creating a company that is forward-thinking, agile, passionate and focused on providing the best customer service and selling a wide-ranging portfolio of premium cycles and accessories.
  24 days annual leave, increasing with length of service + 8 days public holiday
• Career progression with a fast growing company
• Pension contribution
• Generous staff purchase scheme
• As this role is office based, the ideal candidate would be located close to Leighton Buzzard, LU7. So, what are you waiting for? The opportunities you seek could be yours for the taking!