Customer Service Administrator

Reed; Halesowen; On-site; GBP 29,000; Full time

Job summary

A global manufacturing business in Halesowen is seeking a Customer Service Coordinator. You will handle sales orders, manage inquiries, and ensure exceptional customer service in a non-call center environment. The ideal candidate has previous customer service experience, strong communication skills, and is reliable with flexible working hours.

Qualifications

• Previous experience in telephone-based customer service or administration.
• Excellent telephone manner and communication skills.
• Flexible and reliable with working hours.

Responsibilities

• Processing sales orders from phone and email requests.
• Managing the shared email inbox.
• Making proactive calls to obtain missing information.
• Raising invoices and obtaining purchase order numbers.
• Chasing delivery updates and checking stock levels.
• Handling complaints professionally.
• Liaising with multiple internal departments.
• Scanning, filing, and general administration tasks.

Skills

Telephone-based customer service

Administration

Communication skills

General IT packages

Job description

Customer Service Coordinator

Salary: £28,000 (rising to £28,840 after probation) aswell as £1,500 discretionary bonus
Hours: 37.5 per week | Monday–Friday | 08:30–17:00
Location: Office-based, 5 days per week

Are you looking for a fantastic opportunity to work locally in Halesowen for a global manufacturing business with an outstanding reputation?

This business was founded in Milan in 1937 and specialises in chemical products for the building industry, including adhesives, sealants, and waterproofing systems. They invest heavily in R&D and sustainability initiatives like its CO2-offset projects.

They are now seeking a Customer Service Administrator to join their vibrant, friendly, and relaxed team. This is not a call centre role – you’ll be handling a variety of incoming enquiries and ensuring every customer receives exceptional service.

What you’ll be doing:

• Processing sales orders from phone and email requests
• Managing the shared email inbox
• Making proactive calls to obtain missing information
• Raising invoices and obtaining purchase order numbers
• Chasing delivery updates and checking stock levels
• Handling complaints professionally
• Liaising with multiple internal departments
• Scanning, filing, and general administration tasks

What we’re looking for:

• Someone based locally to Halesowen, Oldbury, Bilston, Rowley Regis
• Flexible and reliable with working hours
• Previous experience in telephone-based customer service or administration
• Confident using general IT packages
• Excellent telephone manner and communication skills

If this sounds of interest, please apply today with your latest CV!