Customer Service Administrator

Eurofins; Guildford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading clinical diagnostics company is seeking a Customer Service Administrator to enhance customer care for clients. You will manage communications, ensure timely responses, and support operational growth while maintaining professionalism. Ideal candidates will possess strong interpersonal skills and experience in customer service administration. This role is full-time and offers a range of employee benefits.

Benefits

Holiday Sellback Scheme

Health Cash Plan

Life Assurance (4 times annual salary)

Company Pension Plan

Employee Assistance Programme 24/7

Free car parking

Worldwide career opportunities

Access to Perkbox for savings

Qualifications

• Customer Service / Administrator experience required.
• Effective communication skills both written and oral.
• Excellent interpersonal skills with attention to detail.

Responsibilities

• Provide high-quality customer care via phone, email, and Teams.
• Manage incoming emails and log details in Microsoft Dynamics CRM.
• Promote a professional manner and be an ambassador for Eurofins.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Education

GCSE or equivalent

Job description

Working hours are Monday - Friday 9am - 5pm.

As a Customer Service Administrator you will provide high quality customer care to Eurofins Clinical Diagnostics UK new & existing customers for in house & referral laboratory testing services by phone email and Teams. You will maintain and develop rapport with existing & new customers and support the growth of the business in the UK.

• Be the face of the business account contact for all customers for Eurofins Clinical Diagnostics & Eurofins Clinical Genetics UK Ltd.
• Manage all incoming emails into the commercial department & log on to Microsoft Dynamics CRM.
• Create new account users on Microsoft Dynamics CRM for account contacts invoicing and communications.
• Respond to customer emails and phone calls in a timely manner with agreed KPIs & logged on to Microsoft Dynamics CRM.
• Work with the sample reception and reporting team for incoming sample queries for customers samples.
• Work with phlebotomy team to ensure customers have access to blood testing appointments onsite.
• Responsible for promoting a professional manner and be an ambassador for Eurofins Clinical Diagnostics & Eurofins Clinical Genetics UK Ltd.
• Work and assist with any ad-hoc duties that contribute to the smooth running of the commercial department.
• Work with the Commercial Director and other members of the team to support the growth of the business with high quality customer care.

Qualifications

• GCSE or equivalent
• Knowledge of commercial customer focused operation
• Customer Service / Administrator experience.
• Effective communication skills both written and oral.
• Excellent interpersonal skills.
• High level of attention to detail.
• Problem-solving skills.
• Positive Attitude

Additional Information

At Eurofins we are growing innovating and always learning. We celebrate the achievements of our employees through annual long service awards recognise our colleagues special life events and we are committed to charitable causes through global fundraising activities.

Benefits

• Holiday Sellback Scheme
• Health Cash Plan
• Life Assurance (4 times annual salary).
• Company Pension Plan
• Employee Assistance Programme 24 / 7 confidential support.
• Free car parking
• Worldwide career opportunities
• Everyone who joins our team also gets access to Perkbox allowing you to save money all year round. Whether its supermarket savings or days out the daily coffee or a summer holiday theres something to suit everyones lifestyle.

What Happens Next

Our people are the backbone of what we do so its incredibly important we find the right individuals to join us. As a potential new recruit youll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Diversity

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and / or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability

Sustainability matters to us ! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page : Work :

No

Employment Type : Full-time

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Experience : years

Vacancy : 1