Customer Service Administrator

Axiom Personnel Ltd; Greater London; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

A recruitment agency is seeking an experienced Customer Service Administrator to join a friendly team in Greater London. The role involves handling enquiries, processing orders, and providing a top-notch customer experience. Ideal candidates will have over 5 years of relevant experience and strong communication skills. This is a temp-to-perm position with the option for remote work after training. Competitive salary and additional benefits are offered in this role.

Benefits

Salary: £26,000 - £26,500 per annum

20 days holiday plus Bank Holidays

Monday–Friday, 9am–5pm

Qualifications

• 5+ years’ experience in customer service or administration.
• Strong written and verbal communication skills.
• Calm and professional telephone manner.

Responsibilities

• Act as the main contact for all customer enquiries.
• Understand customer needs and recommend suitable products.
• Process orders and update customers.

Skills

Customer service experience

Communication skills

IT systems proficiency

Organizational skills

Multitasking

Tools

Word

Excel

Outlook

TSS system

Job description

Customer Service Administrator

Axiom Personnel are looking for an experienced Customer Service Administrator to join a friendly and long-standing team based in Leyton, Greater London. This is a temp-to-perm role with good long-term potential and the option to work remotely after training.

About the Role

This is a varied customer-focused position where you’ll handle enquiries, process orders, and ensure clients receive a first-class service. You’ll need strong experience in customer service and administration, excellent communication skills, and confidence using IT systems including Word, Excel, Outlook, and an in-house database (training provided).

Key Responsibilities

• Act as the main contact for all customer enquiries via phone, email, and face-to-face.
• Understand customer needs, recommend suitable products, and offer alternatives when required.
• Prepare and follow up on quotes, gather feedback, and raise any issues where needed.
• Process orders, update customers, and liaise with department managers.
• Input orders / quotes accurately onto the TSS system.
• Arrange courier deliveries / collections and handle courier delays.
• Process payments through the online system.
• Support the team with additional duties during busy periods or staff absence.

What We’re Looking For

• 5+ years’ experience in customer service / administration.
• Strong written and verbal communication.
• Calm, professional telephone manner.
• Able to multitask, prioritise, and work under pressure.Organised, proactive, and a supportive team player.
• Confident taking on extra responsibilities when needed.
• Enjoys working within a close-knit team environment.

Benefits

• Salary: £26000 - £26500 per annum
• 20 days holiday (plus Bank Holidays)
• Monday–Friday, 9am–5pm
• Option for full-time remote working after training

Axiom Personnel are acting as an employment business in relation to this role.