Customer Service Administrator

Anderson Recruitment Ltd; Gloucester; On-site; GBP 22,000 - 27,000; Full time

Job summary

A well-established business in Gloucester is seeking a Customer Service Administrator for a permanent role. You will handle customer queries and manage orders within a friendly team. Ideal candidates should possess prior administrative experience and excellent telephone manners. This position offers a salary of up to £26,700, with working hours Monday to Friday, including Saturday mornings on a rota basis.

Responsibilities

• Directing phone calls.
• Placing orders.
• Taking payment over the phone.
• Dealing with customer queries over the telephone and via email.
• Assisting with general administrative tasks.

Skills

Previous admin experience

Ability to prioritise workload

Excellent telephone manner

Good work ethic and a team player

Good organisational skills with the ability to multitask

Job description

Our well established family business based in Gloucester are currently recruiting for a Customer Service Administrator to join their team on a permanent basis. This is an excellent opportunity to join a busy role where no day is the same!

You will work within a small and friendly customer service team processing and managing orders, dealing with enquiries ensuring the customer is at the forefront of the service.

Responsibilities

• Directing phone calls
• Placing orders
• Taking payment over the phone
• Dealing with customer queries over the telephone and via email
• Assisting with general administrative tasks

Candidate Attributes

• Previous admin experience
• Ability to prioritise workload
• Excellent telephone manner
• Good work ethic and a team player
• Good organisational skills with the ability to multitask

Hours – Monday - Friday 8am to 5pm + Saturday 3 hours in the morning on a 1 in 3 rota basis

Salary – up to £26,700 depending on experience