Customer Service Administrator

Michael Page (UK); Falmouth; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A market-leading company in Falmouth is seeking a Customer Service Administrator to join their dynamic team. This role involves responding to customer enquiries, processing orders, and maintaining records. The ideal candidate will possess excellent communication skills and a detail-oriented mindset. With a competitive salary of approximately £27,000 per annum and opportunities for progression, this position offers a hybrid working model that allows flexibility. Join a supportive environment and contribute to success in the industrial and manufacturing industry.

Benefits

Competitive salary

Hybrid working

Comprehensive benefits package

Qualifications

• Previous experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Detail-oriented mindset and strong organisational abilities.

Responsibilities

• Respond to customer enquiries promptly via phone and email.
• Process orders accurately and ensure timely delivery.
• Coordinate with internal teams to resolve customer issues.

Skills

Customer service experience

Communication skills

Microsoft Office proficiency

Organisational abilities

Problem-solving skills

Job description

• Market-leading company benefits and hybrid working!
• Excellent permanent potential and fantastic opportunities for progression

About Our Client

This award-winning organisation operates within the industrial and manufacturing industry, delivering specialised solutions to its clients. Known for its commitment to innovation and quality, the company offers a collaborative environment where employees can thrive.

Job Description

• Respond to customer enquiries promptly and professionally via phone and email.
• Process orders accurately using internal systems, ensuring timely delivery.
• Coordinate with internal teams to address and resolve customer issues effectively.
• Maintain detailed records of customer interactions and transactions.
• Assist in the preparation of purchase orders, customer reports and documentation as required.
• Support the development of improved customer service processes and workflows.
• Ensure compliance with company policies and industry regulations.
• Provide administrative support to the wider customer service team when needed

The Successful Applicant

A successful Customer Service Administrator should have:

• Previous experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and familiarity with order processing systems.
• A detail-oriented mindset with strong organisational abilities.
• A positive attitude and a commitment to providing outstanding customer service.
• Problem-solving skills and the ability to work independently or as part of a team

What's on Offer

• Competitive salary of approximately £27,000 per annum.
• Hybrid working - 2/3 days in the Falmouth office
• Comprehensive benefits package, including an excellent pension scheme.
• Opportunities to develop within a supportive and collaborative environment.
• 12-month fixed-term contract with excellent permanent and long term prospects.

If you're ready to contribute to a customer-focused team within the industrial and manufacturing industry, apply now to join this exciting opportunity in Falmouth!