Customer Service Administrator

Michael Page; Falmouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Customer Service Administrator in Falmouth. Ideal candidates will have strong communication skills and customer service experience, particularly in the industrial sector. Responsibilities include responding to customer inquiries, processing orders, and collaborating with teams. The role offers an hourly rate of £12-£14 and the potential for a permanent position in a supportive environment.

Benefits

Hourly rate of £12 to £14

Temporary contract with permanent potential

Supportive working environment

Qualifications

• Previous experience in a customer service role, preferably in industrial or manufacturing.
• Proficiency in common office software and data entry systems.

Responsibilities

• Respond to customer enquiries via phone and email.
• Process orders and ensure accurate data entry.
• Collaborate with internal teams to resolve issues.

Skills

Strong communication skills

Interpersonal skills

Proactive problem-solving

Detail-oriented mindset

Teamwork

Tools

Common office software

Data entry systems

Job description

Overview

This immediately-available temporary Customer Service Administrator role is ideal for someone with excellent administrative and communication skills, with a proactive approach to problem-solving. Based in Falmouth, the position focuses on providing support to customers in the industrial and manufacturing sector.

Client Details: This opportunity is with a large award-winning organisation operating within the industrial and manufacturing industry. The company is known for its commitment to delivering quality services and maintaining strong client relationships.

Responsibilities

• Respond to customer enquiries via phone and email in a timely manner.
• Provide accurate information about products and services.
• Process orders and ensure accurate data entry into the system.
• Collaborate with internal teams to resolve customer issues effectively.
• Monitor and follow up on customer requests to ensure satisfaction.
• Maintain records of customer interactions and transactions.
• Support the wider customer service team during busy periods.
• Adhere to company policies and procedures at all times.

Qualifications

• Previous experience in a customer service role, preferably within the industrial or manufacturing industry.
• Strong communication and interpersonal skills.
• Proficiency with common office software and data entry systems.
• A detail-oriented mindset with a focus on accuracy.
• A proactive approach to problem-solving and customer support.
• The ability to work effectively in a team environment.

Job Offer / Benefits

• An hourly rate of approximately £12 to £14 per hour, depending on experience.
• A temporary contract with strong permanent potential and the opportunity to gain valuable experience in the industrial and manufacturing sector.
• A supportive and professional working environment in Falmouth.