Customer Service Administrator

Pilgrims Europe; Exeter; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading international company in the United Kingdom is seeking a Customer Service Administrator to deliver outstanding customer service while managing orders efficiently. The role requires excellent customer service skills, SAP experience, and the ability to work collaboratively with other departments. Flexibility to meet business needs is essential, and the ideal candidate will have a high degree of IT literacy, particularly in Microsoft Excel, along with exceptional attention to detail.

Qualifications

• Proven customer service skills and experience.
• SAP experience is essential.
• High degree of IT literacy, particularly in Excel.

Responsibilities

• Provide professional customer service regarding order management.
• Act as a central contact for customers and account managers.
• Support the Manager with development strategies and improvements.

Skills

Customer service skills

IT literacy

SAP Experience

Communication skills

Attention to detail

Multitasking

Tools

Microsoft Office

Job description

Customer Service Administrator - Temporary

Working Hours - Friday - Monday Flexi Start between the hours of 7am to 9am (30 hours per week)

Are you passionate about delivering outstanding customer service and keeping operations running smoothly? Were looking for a proactive and organised Customer Service Coordinator to join our team in Craigavon to cover maternity leave.

What You’ll Be Doing :

The purpose of role is to provide a professional and effective service to all of our customers with regards to the management of orders.

Be a central point of contact for all customers, plants, 3PLs and account managers regarding customer order management.

To work collaboratively across the full Pilgrims Europe Customer Service Team.

Be flexible to meet ongoing business needs and rota requirements which include weekends and bank holidays.

Key Responsibilities / Measures of Success

Act as an ambassador for Pilgrims, ensuring professional conduct, approach, and personal presentation at all times.

Continually developing own skills through completing Company training.

To communicate at all levels sharing information, knowledge, instructions, advice, support and understanding.

Develop a breadth of knowledge and understanding of the team, working with your colleagues in other departments and functions.

To carry out other duties that may reasonably be requested of you to ensure the efficient running of the business.

Support the Manager, assisting with development strategies which questions current working practices with a view to continuously improve our methods.

To ensure accurate processing of daily EDI transmissions and to manually input or scan orders.

Maintenance of all systems / tools required to process orders first time accurately and efficiently.

To act as a substitute when colleagues are absent.

Take ownership of issues and flag as the arise.

To support the wider team through cross business order processing support for PFM / MP and PUK.

To undertake other ad-hoc duties as and when requested.

Apply problem solving techniques to resolve operating problems and recommend improvements to maintain operation running costs at a planned level.

Ensure that all processes are carried out correctly / to standard, first time.

Must be aware of all business requirements and understand the impact of their decisions.

Uphold a consistent approach to working procedures in line with all company policies, procedures, and best practice.

Working effectively in reducing errors to reduce cost.

Provide an excellent customer service by building strong relationships at all levels of the business internally and externally.

To answer the phones / email queries in a timely manner.

Ensure Safety first.

Provide functional reports on request.

Skills & Knowledge

SAP Experience.

Excellent customer service skills.

High degree of IT literacy including Microsoft Office, particularly excel.

Exceptional accuracy and attention to detail.

Excellent verbal and written communication skills.

Ability to work under pressure and able to multitask.

Ability to build key working relationships both internally and externally.

Flexibility, openness, able to manage and embrace change, approachable.