Customer Service Administrator

Silver Planet Group; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A global family-owned business in the UK seeks a Customer Service Administrator to manage customer queries and ensure efficient administration of rental contracts. The ideal candidate will have experience in customer service or administration and possess excellent communication and organizational skills. This office-based role offers a competitive salary, benefits including a pension scheme, and opportunities for growth within the company.

Benefits

Pension Scheme

25 days holiday + bank holidays

Private Medical Insurance

Free onsite parking

4x Salary Life Assurance

Beautiful rural location

Qualifications

• Experience in customer service or administration is required.
• Must demonstrate strong communication and organizational skills.
• Basic proficiency in Microsoft Office is essential.

Responsibilities

• Act as the first point of contact for customers.
• Manage customer queries and ensure smooth contract administration.
• Process invoices, manage shared inboxes, and maintain paperwork.

Skills

Customer service experience

Excellent communication skills

Strong organisational skills

Proactive problem-solving mindset

Basic Microsoft Word

Basic Excel skills

Confidence on the phone

Tools

Microsoft CRM

Navision

Job description

Our client, a global family owned business based in Taplow, is looking for a bright, detail orientated and proactive individual to join their Customer Service team.

As a Customer Service Administrator, you will be a key part of the team - acting as the first point of contact for customers, managing queries and ensuring the smooth administration of rental contracts, repairs and invoicing.

This a fantastic opportunity to be part of a global, customer focused company.

The role is office based Monday to Friday (8.30am - 5pm) and is offering a competitive salary with generous benefits and an end of year bonus based on company performance. Due to location, the successful candidate must drive and have their own car.

Duties include

• Responding promptly and professionally to customer queries
• Managing shared inboxes and keep communication flowing
• Arranging equipment despatch, updating contracts, handling collections, cancellations, and monthly invoicing
• Preparing quotes and following up, managing the process from receipt to despatch and invoice
• Processing credits, stock returns, raising invoices and creating fixed assets for rental tools
• Chasing contracts and POs, maintaining paperwork, and scanning documents daily

Skills/Experience

• Previous experience in customer service or administration
• Confidence on the phone and excellent communication skills
• Strong organisational skills with exceptional attention to detail
• Ability to work under pressure and meet deadlines
• Proactive, problem-solving mindset with a customer-first attitude
• Essential: Basic Microsoft Word, Excel, and Outlook skills
• Desirable: Experience with Microsoft CRM and Navision

Benefits

• Pension Scheme
• 25 days holiday + bank holidays
• Private Medical Insurance (after 2 years of service)
• Free onsite parking
• 4x Salary Life Assurance
• Beautiful rural location
• A chance to grow within a global, customer-focused organisation

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.