Customer Service Administrator

Team Jobs - Commercial; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established organization is seeking a proactive Sales Administrator to join their team in Poole. This full-time, office-based role requires strong administrative experience and a keen focus on customer service. Responsibilities include processing orders, managing inquiries, and maintaining records accurately. The ideal candidate has excellent communication skills, is well-organized, and capable of multitasking in a fast-paced environment. Benefits include 25 days holiday, health allowance, and a pension scheme.

Benefits

25 days holiday plus bank holidays

Health & wellbeing allowance

Staff reward schemes

Free parking

Training and development support

Pension scheme

Qualifications

• Previous experience in customer service, sales support or a busy admin role.
• Excellent communication skills - both written and verbal.
• Confident, professional telephone manner.

Responsibilities

• Accurately process sales orders and ensure deadlines are met.
• Manage inbound and outbound telephone calls, offering product guidance.
• Respond professionally to customer emails.

Skills

Customer service experience

Excellent communication skills

Strong prioritization skills

Proactive and organized

Solid IT skills

Tools

Microsoft Office

Excel

Outlook

Job description

Sales Administrator

Full-time | Office-based | Poole

We're working with a well-established organisation who are looking for a proactive and customer-focused Customer Service Administrator to join their fast-paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service.

The Role

As a Customer Service Administrator, you'll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You'll communicate via phone, email, and webchat, while keeping records accurate and up to date.

You'll thrive here if you're organised, detail-driven, and confident juggling multiple tasks in a busy environment.

Key Responsibilities

• Accurately process sales orders and ensure deadlines are met
• Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries
• Respond to customer emails using a professional tone and correct grammar
• Follow a daily task rota and elevate issues where necessary
• Log customer feedback and issues
• Maintain strong communication with warehouse, marketing, and internal departments
• Upsell relevant products when appropriate

About You

Essential skills & attributes:

• Previous experience in customer service, sales support, or a busy admin role
• Excellent communication skills - both written and verbal
• Strong ability to prioritise, multitask, and work to deadlines
• Confident, professional telephone manner
• High level of attention to detail
• Proactive, organised, and able to work independently
• Solid IT skills, including Outlook, Excel, and Microsoft Office
• Able to remain calm under pressure in a fast-paced environment

Benefits

• 25 days holiday plus bank holidays (increasing with service)
• Health & wellbeing allowance
• Staff reward schemes and social events
• Free parking and modern office facilities
• Community/charity involvement opportunities
• Training, development, and ongoing support
• Pension scheme
• Eye care support
• Discounts and additional perks

INDCP