Customer Service Administrator

Trescal LTD; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading calibration services company in the UK is seeking a Customer Services Administrator in Derby. You will be responsible for delivering exceptional customer service and managing inquiries efficiently. The role includes facilitating visitor access and maintaining relationships internally and externally. Candidates should have experience in customer service and excellent communication skills. This position offers a competitive salary, flexible working options, and a comprehensive benefits package including training, holiday options, and wellness programs.

Benefits

Competitive salary

Continuous development and training plan

25 days holiday and the option to buy/sell days

Flexible working options

Access to the Trescal PerksHub

Employee well-being programme

Medical Health Cash Plan

Pension and Life Assurance Scheme

Cycle to work scheme

Gym membership discounts

Qualifications

• Previous experience in a Customer Service or administrator role.
• Knowledge of Office Suite.
• Proven ability to manage multiple tasks efficiently.

Responsibilities

• Deliver exceptional customer service and deal with queries.
• Facilitate visitor access and monitor customer assets.
• Act as central point of contact for emails and liaise with departments.

Skills

Customer Service experience

Excellent IT skills

Communication skills

Organisational skills

Team-oriented

Job description

Are you an experienced Administrator seeking to join the world's leading calibration services company, offering flexible work options and excellent career growth opportunities?

If so, we have an exciting opportunity for you as a Customer Services Administrator based in Derby.

About the Role

Joining our team as an Administrator for Raynesway, you will be responsible for delivering exceptional customer service and be expected to deal with customer service related queries and deal efficiently with and monitor customer enquiries.

You will be required to facilitate visitors access to site and also be a central point of contact for all Contractors. You will monitor and track customer assets using relevant in-house systems. Looking after Customer emails and acting as the central point of contact for Raynesway Cal inbox. Building relationships both with the customer and internally liaising with other departments and branches.

Benefits

• Competitive salary
• Continuous development and training plan
• 25 days holiday and the option to buy/sell days
• Flexible working options
• Access to the Trescal PerksHub
• Employee well-being programme
• Medical Health Cash Plan
• Pension and Life Assurance Scheme
• Cycle to work scheme
• Gym membership discounts

Requirements

• Previous experience working in a Customer Service or administrator in a Customer Facing role
• Excellent IT skills and knowledge of Office Suite
• Excellent telephone manner and communication skills
• Proven organisational skills and ability to perform multiple tasks efficiently and in line with specific timelines.
• Self motivated and team-orientated