Customer Service Administrator

Pertemps; Dudley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Administrator in Dudley. This role involves supporting customer accounts, processing orders, and ensuring effective communication with internal teams. Ideal candidates have experience in a customer service role and knowledge of the automotive industry. The position offers a supportive environment with weekly pay and training.

Benefits

Weekly pay

37.5-hour working week

Supportive working environment

Temp to Perm opportunity

Skill development in a fast-paced environment

Qualifications

• Proven experience within a customer service administration role.
• Automotive industry experience essential due to the fast-paced environment.
• Confident using ERP and CRM systems with strong IT literacy.
• Excellent communication skills, both written and verbal.
• High attention to detail and accuracy when processing data.

Responsibilities

• Serve as the primary contact for customer enquiries.
• Process customer orders and maintain data accuracy.
• Support customer reviews with reports and updates.
• Investigate and resolve delivery and quality issues.

Skills

Customer service experience

Automotive industry knowledge

ERP and CRM systems proficiency

Strong communication skills

Organizational skills

Attention to detail

Job description

Role: Customer Service Administrator
Hourly Rate: £12.82ph
Hours of work: Monday to Thursday: 8am to 4.30pm, Friday: 7.30am to 1pm
Location: Dudley

Pertemps are recruiting for a highly organised, motivated, and experienced Customer Service Administrator to join our client in the Dudley Area. This is a fantastic opportunity to join a leading manufacturer with the automotive industry, offering a long‑term opportunity and stability for the right candidate. You will play a key role in supporting customer accounts, processing orders accurately, and ensuring communication between customers and internal departments.

Key Responsibilities

• Serve as the primary point of contact for customer enquiries, building strong and professional relationships.
• Process customer orders, forecasts, schedule changes, and amendments with high accuracy.
• Maintain customer data and documentation within ERP/CRM systems, ensuring records are up to date.
• Monitor the progress of orders and work closely with production, planning, and logistics to meet delivery deadlines.
• Support customer reviews by preparing reports, KPIs, and order/delivery updates.
• Investigate and resolve issues relating to deliveries, quality concerns, returns, and documentation discrepancies.
• Liaise with internal teams regarding changes to demand, stock levels, and customer requirements.
• Raise and manage delivery notes, invoices, credit notes, and non‑conformance reports.
• Assist with general administrative duties, filing, and support required for audits and compliance.
• Maintain a high standard of customer service, ensuring satisfaction and consistent service levels.

Qualifications

• Proven experience within a customer service administration role (Essential)
• Automotive industry experience (Essential) due to the fast‑paced, schedule‑driven environment.
• Confident using ERP and CRM systems with strong IT literacy.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to multitask and meet deadlines.
• High attention to detail and accuracy when processing data.
• Ability to work collaboratively with internal teams and handle pressure professionally.
• Problem‑solving mindset and a proactive approach to customer issues.

What we offer

• Weekly pay.
• 37.5‑hour working week with an early finish on Fridays.
• Supportive working environment with full training provided.
• Temp to Perm opportunity.
• Chance to develop your skills within a fast‑paced automotive environment.

If you are looking for a new opportunity within a progressive company, please click 'Apply' below to be considered for this opportunity.