Customer Service Administrator

HR Solutions Ltd; Desborough; On-site; GBP 25,000 - 27,000; Full time

Job summary

A client company in Desborough is looking for a Customer Service Administrator to manage customer enquiries across retail, e-commerce, and wholesale. The ideal candidate will have strong communication skills, previous administrative experience, and proficiency in MS Office. This permanent full-time role offers a salary of £25,000 - £27,000 with additional benefits. Applications are invited with CV and cover letter until 31st December 2025, with interviews in early January 2026.

Benefits

Contributory pension scheme after qualifying period

Qualifications

• Previous office administrative skills are required.
• Evidence of customer interaction is essential.
• Strong verbal and written communication skills are needed.

Responsibilities

• Handle customer enquiries through phone and email.
• Assist with processing e-commerce orders.
• Support export dispatch and liaise with customers.

Skills

Customer interaction

Excellent communication skills

MS Office proficiency

Organizational skills

Work ethic

Job description

Customer Service Administrator

Hours: 37.5 hours a week

Contract: Permanent full time

Salary: circa £25,000 - £27,000 per annum dependent on skills and experience

Benefits: Contributory pension scheme after qualifying period

Location: Desborough, Northants

Our client is Cheaney Shoes Limited, a prestigiously renowned and world leading shoe manufacturer and retailer, with export markets all over the world. The Company has a considerable wholesale base alongside its own stores and a fast-growing e‑commerce site. The central operations of the company are run from the factory site, which is based in Desborough, Northamptonshire. They are seeking a diligent and detail‑oriented Customer Service Administrator to join their team.

The Role

In this role you will deal with all aspects of customer service across wholesale, retail and e‑commerce. This is an ideal opportunity for someone who wishes to further develop their skills and make a meaningful impact in a Company with strong growth ambition.

Key responsibilities

• To deal with multiple enquiries by telephone and email from retail, e‑commerce and wholesale customers
• To assist with the processing of e‑commerce orders and support enquiries
• To support export dispatch and invoicing liaising with customers as necessary
• To deal with customer enquiries relating to the shoe repair service
• Other general office administrative duties

Person Specification

• Previous office administrative skills
• Evidence of customer interaction
• Excellent communication skills both verbal and written – internal and external
• Computer literate with proficiency in MS Office and web‑based applications
• Highly organised with an ability to meet deadlines
• A keen and enthusiastic work ethic
• The ability to work as part of a wider team and individually

This is a permanent full-time role working between 8:30am and 5pm Monday to Friday with an unpaid hour for lunch each day.

Application Process

If this sounds like the next role for you, please apply with CV and cover letter, giving your current remuneration and explaining your suitability for the role.

Deadline for applications: 31st December 2025

Interview date: early January 2026

Start date: As soon as possible

The organisation reserves the right to conduct interviews and appoint prior to the closing date dependent on the calibre of applications received. If you do not hear from us within 14 days of our closing date, you may assume that your application has not been successful on this occasion.