Customer Service Administrator

Fox Resourcing and Recruitment Limited; Corby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local recruitment agency is seeking a Customer Service Administrator to join their team in Corby. Responsibilities include assisting customers with orders and queries, managing sales agents' enquiries, and general office administration. The ideal candidate should have excellent attention to detail, proven communication skills, and experience with SAP Business 1 and Microsoft Office. The role offers 20 days holiday plus public holidays and a statutory pension.

Benefits

20 days holiday plus public holidays

Statutory Pension

Responsibilities

• Assist customers with orders and handle queries via phone and email.
• Deal with sales agents’ enquiries both on the phone and via email.
• Liaise with export customers for orders and shipping.
• Input sales orders and monitor website enquiries.
• Assist with updating website content and preparation for trade shows.

Skills

Excellent attention to detail

Proven communication skills

Organised with time management skills

Tools

SAP Business 1

Microsoft Office (PowerPoint, Excel)

Job description

Our client is currently looking to appoint a Customer Service Administrator to work for a local company based in Corby. Reports to the Administration and Relationship Manager. Hours are Monday to Friday 9am till 5pm.

Main duties

• Assisting customers with orders, general product advise and handling any queries on the phone and via email.
• Dealing with sales agents’ enquiries/queries both on the phone and via email.
• Liaising with export customers for orders and shipping.
• Inputting sales orders.
• Answering the telephone and directing calls through to the relevant person within the organisation.
• Monitoring the trade website enquiries.
• Assisting with the updating of website content.
• Assist with the preparation for trade shows and exhibitions when required.
• General office administration.
• To help and assist in other areas of the business when required.

Desired skills

• SAP Business 1 Experience

Essential skills

• Excellent attention to detail.
• Proven communication skills and a positive attitude.
• Must be well organised and have excellent time management skills.
• Experience of Microsoft Office packages, including PowerPoint, Excel and databases.

Package

• 20 days holiday plus public holidays
• Statutory Pension

For all Calls please call 07401 262088 for further information. For WhatsApp – Please message 07947 343785 and one of the recruitment team will come back to you shortly.

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