Customer Service Administrator

WE Talent; Colchester; On-site; GBP 27,000; Full time

Job summary

A growing business near Colchester is seeking an enthusiastic Customer Service & Office Administrator. This full-time role involves handling calls, processing orders, and supporting a friendly office team. Ideal candidates will have previous customer service experience, strong communication skills, and good IT knowledge. Join a supportive team that offers long-term stability and a great pension contribution. A driving license and own vehicle are essential due to the rural location.

Benefits

Friendly team environment

Great pension contribution

Long-term career stability

Qualifications

• Previous experience in customer service or office support.
• Strong communication skills and a friendly telephone manner.
• Good IT skills, particularly in Microsoft Office.
• Highly organized with good attention to detail.

Responsibilities

• Handle incoming calls and emails, providing excellent customer service.
• Process orders and update customer details.
• Manage paperwork, filing, and general administrative duties.
• Support the office team with day-to-day tasks.
• Liaise with suppliers and customers to ensure smooth operations.
• Provide updates on orders, deliveries, and queries.

Skills

Communication skills

Customer service experience

Organizational skills

IT skills (Microsoft Office)

Teamwork

Job description

Customer Service & Office Administrator

£27,000 per annum

Full-time | Monday - Friday, 8:00am-5:30pm

Outskirts of Colchester – own transport required

We're supporting a successful and growing business on the outskirts of Colchester who are looking for an enthusiastic Customer Service & Office Administrator to join their team. This is a great opportunity for someone who enjoys working in a varied role, supporting customers and internal teams, and being part of a friendly, supportive office environment.

What you'll be doing:

• Handling incoming calls and emails, providing excellent customer service
• Processing orders and updating customer details
• Managing paperwork, filing and general administrative duties
• Supporting the wider office team with day-to-day tasks
• Liaising with suppliers and customers to ensure smooth operations
• Providing updates on orders, deliveries and queries

What we're looking for:

• Previous experience in customer service, office support or administration
• Strong communication skills and a confident, friendly telephone manner
• Good IT skills, particularly Microsoft Office
• Highly organised with good attention to detail
• Able to prioritise tasks and work in a fast-paced environment
• Someone reliable, positive and team-focused

Why join?

• Friendly and supportive team environment
• Great pension contribution
• Long-term career stability with a business continuing to grow

Due to the rural location, a driving licence and access to your own vehicle is essential.

If you're looking for a role where you can grow, contribute, and be part of a great team, we'd love to hear from you.