Customer Service Administrator

Search Consultancy LTD; City of Edinburgh; On-site; GBP 25,000 - 29,000; Full time

Job summary

A recruitment agency is looking for a dedicated Customer Service Administrator in Edinburgh. The role involves managing inbound customer queries and performing essential administrative tasks to ensure smooth operations. Candidates should have previous customer service experience, strong communication skills, and attention to detail. This full-time, permanent position offers a competitive salary and the opportunity to work in a supportive environment with no weekend hours.

Benefits

Competitive salary

Excellent benefits package

Full training and ongoing development

Supportive, friendly team environment

Qualifications

• Previous experience in customer service and administration, preferably phone-based.
• Strong communication skills and active listening abilities.
• Ability to manage multiple administrative tasks while maintaining accuracy.

Responsibilities

• Answer inbound calls to assist customers with a variety of queries.
• Provide accurate information and resolve customer issues promptly.
• Handle administrative tasks such as updating records and managing documentation.

Skills

Customer service experience

Active listening

Attention to detail

Computer systems proficiency

Positive approach to customer care

Tools

Microsoft Office

Job description

Customer Service Administrator - Edinburgh

Salary: £25,000 • Hours: Monday to Friday, 9:00 AM - 5:00 PM • Contract: Full time, Permanent • Start Date: January

About the Role

We're looking for a dedicated Customer Service Administrator to join a growing team in Edinburgh. This role combines customer support with essential administrative duties to ensure smooth day to day operations. You'll handle inbound queries, process customer information, manage documentation, and support internal teams with accurate and timely admin tasks. If you enjoy helping customers, staying organised, and working in a structured office environment, this role is perfect for you.

What You'll Do

• Answer inbound calls and assist customers with a wide range of queries
• Provide clear, accurate information and resolve customer issues promptly
• Handle administrative tasks such as updating records, processing forms, and managing documentation
• Maintain detailed and accurate notes using internal systems and CRM platforms
• Support internal teams by preparing information, sending correspondence, and following up on outstanding items
• Monitor inboxes and allocate queries to the correct departments when required
• Work collaboratively with colleagues to ensure a seamless customer and administrative experience

What We're Looking For

• Previous experience in customer service and administration (phone-based preferred)
• Strong communication and active listening skills
• Excellent attention to detail with the ability to manage multiple admin tasks
• Confident using computer systems, databases, and Microsoft Office applications
• Ability to work in a fast-paced environment while maintaining accuracy
• A positive, professional approach to both customer care and office administration

Benefits

• Competitive salary of £25,000
• Monday-Friday schedule - no weekends!
• Excellent benefits package
• Full training and ongoing development
• Supportive, friendly team environment

Ready to start your new career in January? Apply now and take the next step toward a rewarding role in customer service and administration!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.