Customer Service Administrator

Office Angels; Chelmsford; On-site; GBP 25,000; Full time

Job summary

A leading employment agency in Chelmsford seeks a Customer Service Administrator to support customer and internal teams. You'll manage orders, respond to queries, and ensure a welcoming office environment. Ideal candidates demonstrate strong communication skills and a proactive approach. Competitive salary of £24,500 per annum offered along with the opportunity to work in a collaborative team.

Qualifications

• Passionate about delivering exceptional customer service.
• Attention to detail and proactive approach.
• Experience in a customer service environment.

Responsibilities

• Enter and update customer orders accurately.
• Process quotation requests promptly in Oracle.
• Communicate with internal teams as needed.
• Maintain professionalism in all interactions.
• Act as receptionist when needed.
• Monitor and maintain office stock levels.

Skills

Strong verbal and written communication skills

Ability to clearly share goals, updates, and changes

Skilled in building positive relationships

Demonstrates integrity and honesty

Works well in teams

Capable of managing conflicts

Tools

Oracle

Job description

Customer Service Administrator

£24,500 per annum
Chelmsford, Essex
Monday-Thursday, 8am-4:30pm & Friday's 8am-3:30pm

Are you passionate about delivering exceptional customer service and keeping operations running smoothly? Join my clients' dynamic team as a Customer Service Administrator where your attention to detail and proactive approach will make a real impact.

In this role, you'll be the vital link between customers, internal teams, and external partners, ensuring orders are processed accurately, queries are handled efficiently, and the office environment remains welcoming and well‑organised. From managing customer quotations and maintaining service records to keeping meeting rooms stocked and office supplies replenished, you'll play a key part in creating a seamless experience for both colleagues and clients.

Duties:

• Enter and update customer orders using required software, ensuring accuracy.
• Process quotation requests in Oracle promptly and correctly.
• Keep the customer service folder on the intranet up to date.
• Communicate with Customer Service, Product Managers, Sales Reps, and Managers as needed.
• Maintain a professional demeanor in person, on calls, and via email.
• Act as receptionist when needed, answering the door to visitors.
• Monitor and maintain office stock levels, including stationery and supplies.
• Ensure meeting rooms are tidy, available when needed, and stocked with necessary items.

Key Skills Required:

• Strong verbal and written communication skills.
• Ability to clearly share goals, updates, and changes.
• Skilled in building positive relationships through empathy, rapport, and sensitivity.
• Demonstrates integrity, honesty, and a strong work ethic.
• Works well in teams and contributes to a collaborative environment.
• Capable of managing conflicts, adapting to change, and meeting deadlines effectively.

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.