Customer Service Administrator

Brook Street; Cardiff; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A respected organization is seeking a customer-focused administrator for a temporary role in Cardiff. Working 21 hours a week, mainly on a hybrid basis from Tuesday to Thursday, you will provide essential administrative support to ensure a first-class service. Ideal candidates will have strong administrative experience, excellent communication skills, and the ability to collaborate effectively with colleagues.

Qualifications

• Strong administrative experience, ideally within a busy office or customer service environment.
• Excellent written and verbal communication skills.
• Proven ability to deliver high-quality customer service.
• Confident working as part of a team and managing multiple priorities.
• Attention to detail and good IT skills (Microsoft Office, data entry systems).

Responsibilities

• Deliver efficient and accurate administrative support to the Customer Service Administration team.
• Process applications, renewals, and updates within agreed timescales.
• Respond to queries by email and phone in a timely and courteous manner.
• Maintain and update records and databases, ensuring data accuracy and confidentiality.
• Support the preparation and issue of invoices, correspondence, and documentation.
• Work collaboratively with colleagues to deliver an excellent experience.
• Contribute to the continuous improvement of administrative systems and processes.

Skills

Strong administrative experience

Excellent written communication skills

Excellent verbal communication skills

High-quality customer service

Team collaboration

Attention to detail

Good IT skills (Microsoft Office)

Job description

About the Role

Are you an organised, professional, and customer-focused administrator looking for a temporary opportunity in a respected organisation? This is a temporary role working 21 hours a week on a hybrid basis preferably between Tuesday and Thursday.

In this vital role, you'll support the smooth running of our clients Customer Service Administration function ensuring their customers receive a first-class service at every stage of their journey. You'll provide general administrative support, maintain accurate records, and handle member communications with care and professionalism.

What You'll Be Doing

• Deliver efficient and accurate administrative support to the Customer Service Administration team.

• Process applications, renewals, and updates within agreed timescales.

• Respond to queries by email and phone in a timely and courteous manner.

• Maintain and update records and databases, ensuring data accuracy and confidentiality.

• Support the preparation and issue of invoices, correspondence, and documentation.

• Work collaboratively with colleagues to deliver an excellent experience.

• Contribute to the continuous improvement of administrative systems and processes.

What We're Looking For

Essential:

• Strong administrative experience, ideally within a busy office or customer service environment.

• Excellent written and verbal communication skills.

• Proven ability to deliver high-quality customer service.

• Confident working as part of a team and managing multiple priorities.

• Attention to detail and good IT skills (Microsoft Office, data entry systems).

Desirable:

• Invoicing or financial administration experience.

• Previous experience in a membership, not-for-profit, or professional body environment.

Please apply now

Brook Street NMR is acting as an Employment Business in relation to this vacancy.