Customer Service Administrator

Virtual Bridges; Cardiff; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A respected organisation in Cardiff is seeking a dedicated administrator for a temporary, hybrid role working 21 hours a week, primarily from Tuesday to Thursday. This role focuses on delivering efficient administrative support to the Customer Service Administration team, ensuring a first-class experience for customers. Ideal candidates will possess strong administrative skills, excellent communication abilities, and attention to detail.

Qualifications

• Strong administrative experience in a busy office or customer service.
• Ability to deliver high-quality customer service.
• Confidence in managing multiple priorities.

Responsibilities

• Deliver efficient and accurate administrative support.
• Process applications and renewals within timescales.
• Respond to queries via email and phone.
• Maintain accurate records and databases.
• Support preparation of invoices and documentation.

Skills

Strong administrative experience

Excellent written and verbal communication skills

Proven customer service skills

Attention to detail

Good IT skills (Microsoft Office)

Job description

About The Role

Are you an organised, professional, and customer-focused administrator looking for a temporary opportunity in a respected organisation? This is a temporary role working 21 hours a week on a hybrid basis preferably between Tuesday and Thursday.

In this vital role, you'll support the smooth running of our clients Customer Service Administration function ensuring their customers receive a first-class service at every stage of their journey. You'll provide general administrative support, maintain accurate records, and handle member communications with care and professionalism.

What You'll Be Doing

• Deliver efficient and accurate administrative support to the Customer Service Administration team.
• Process applications, renewals, and updates within agreed timescales.
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• Respond to queries by email and phone in a timely and courteous manner.
• Maintain and update records and databases, ensuring data accuracy and confidentiality.
• Support the preparation and issue of invoices, correspondence, and documentation.
• Work collaboratively with colleagues to deliver an excellent experience.
• Contribute to the continuous improvement of administrative systems and processes.

What We're Looking For

Essential

• Strong administrative experience, ideally within a busy office or customer service environment.
• Excellent written and verbal communication skills.
• Proven ability to deliver high-quality customer service.
• Confident working as part of a team and managing multiple priorities.
• Attention to detail and good IT skills (Microsoft Office, data entry systems).

Desirable

• Invoicing or financial administration experience.
• Previous experience in a membership, not-for-profit, or professional body environment.

Please apply now