CUSTOMER SERVICE ADMINISTRATOR

Kings Secure Technologies; Bradford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading security technology company in Bradford is looking for a dedicated customer support professional. This role involves processing customer requests promptly, handling complaints, and providing excellent customer service across various channels. Candidates should possess strong communication skills and the ability to work in a dynamic environment. Benefits include health care, pension, and development opportunities. This is a full-time, 12-month fixed-term contract position, ensuring a supportive and collaborative working atmosphere.

Benefits

Supportive and Collaborative Environment

Company Health Care Plan

Company Pension

Life Insurance

25 days holiday plus Bank Holidays

Development Opportunities

Referral Scheme

Employee Recognition Scheme

Employee Benefits Programme

Cycle to Work Scheme

Wagestream access to wages

Qualifications

• Must have a customer-focused mindset with the ability to handle diverse requests.
• Proven excellent telephone manner and communication skills are essential.
• Must be proficient with PC and capable of prioritising multiple tasks.

Responsibilities

• Process customer requests accurately via phone and email.
• Liaise with departments to ensure timely information sharing.
• Handle customer complaints and manage false alarms.

Skills

Customer focused

Excellent telephone manner

PC Literate

Team player

Strong interpersonal and communication skills

Ability to prioritise workloads

Ability to work within a continually changing environment

Job description

Please note: This is a 12 month fixed term contract.

Key Purpose Of The Job

Working alongside all departments to provide customer support in a timely and efficient manner. Delivering excellent Customer Service to internal and external stakeholders.

Key Job Responsibilities

• To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e‑mail and web portals.
• To answer customer telephone calls ensuring our internal customer service standards are met.
• To provide a positive experience for customers ensuring prompt and accurate information is recorded.
• To liaise with all other departments and ensure information is passed in a timely manner.
• Complete Admin reports and tasks ensure we meet our stakeholders SLA’s.
• Processing of hotel bookings for the Company
• Engineer Feedback Form
• False alarm management
• Handling customer complaints
• Sending maintenance letters and booking in maintenances
• Assisting with URN applications and reinstatements
• Action & resolver Service Queries

Essential Requirements For The Job

• Customer focused
• Excellent telephone manner
• PC Literate
• Team player
• Strong interpersonal and communication skills
• Ability to prioritise workloads
• Exceed all tasks given
• Ability to work within a continually changing environment

Benefits

• Supportive and Collaborative Environment
• Company Health Care Plan
• Company Pension
• Life Insurance
• 25 days holiday plus Bank Holidays
• Development Opportunities
• Referral Scheme
• Employee Recognition Scheme
• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs
• Cycle to Work Scheme
• Wagestream – Get instant access to your wages through our financial wellbeing tool.

When Kings conduct recruitment, we do so as an Equal Opportunities Employer.

Job Types: Full-time, Fixed term contract
Contract length: 12 months