Customer Service Administrator

Markerstudy Group; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive glazing company in Belfast is seeking a Customer Service Administrator. The successful candidate will manage general administration, support colleagues, and ensure efficient scheduling. The role requires excellent communication skills and the ability to work both independently and as part of a team. Competitive benefits include healthcare contributions and a pension plan, along with opportunities for professional growth.

Benefits

5% Employer Pension Contributions

Company sick pay

Company Funded Healthcare cash plan

Life Assurance 4x annual salary

Access to discounts and wellbeing hub

Workplace ISA’s and Loans

Free annual eye test

Cycle to work scheme

Technology scheme

Qualifications

• Ability to work independently and as part of a team.
• Excellent communication skills both in-person and via phone.
• Demonstrates competence in organizing own workload.
• Flexible approach to varying work demands.
• Proactive self-motivator capable of independent work.
• Strong IT proficiency.

Responsibilities

• Complete general administration to support the supervisor and team.
• Help and support internal colleagues and customers.
• Manage the scheduling system and communicate changes.
• Provide operational information to management.
• Control and replenish consumable stocks.
• Adhere to Health and Safety processes.
• Carry out ad-hoc duties as required.

Skills

Excellent communication skills

Proficient IT skills

Ability to work on own initiative

Planning and organizing

Flexible approach to work demands

Teamwork

Job description

Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies and we put innovationat the heart of our busines.

We currently have exciting opportunityfor a Customer Service Administrator to be basedat our Belfastservice centre!

Your official role title would be Deployment Centre Agent and you would be responsible for :

• Completion of general administration to support theSupervisor and the wider team, ensuring % compliance on all documentation.
• Provide help and support to internal colleagues and customers.
• Ensure the efficient running of the scheduling system, making amendments where needed and communicating these changes with the team and customers that are affected by them.
• Provide operational information and feedback to relevant management teams.
• Controlling and replenishing the consumable stocks for the relevant area.
• Ensure Health and Safety processes are adhered to on all occasions.
• Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to face and via the telephone.
• Able to demonstrate a good level of competence in planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self-motivator and able to work on own initiative.
• Proficient IT skills

Benefits

• days holiday
• 5% Employer Pension Contributions
• Company sick pay
• Company Funded Healthcare cash plan
• Life Assurance 4x annual salary
• Access to discounts and wellbeing hub
• Workplace ISA’s and Loans
• Options to add private medical and dental insurance and health assessments at an additional cost.
• Free annual eye test
• Cycle to work scheme.
• Technology scheme

Interested in finding out more about us and the role? Don't miss out, Apply today!