Customer Service Administrative Assistant

Staffline; Little Irchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of workforce solutions in the UK is seeking a Customer Service Administrative Assistant. You will be the first point of contact for queries, processing orders, and managing calls to ensure excellent customer service. The ideal candidate will be detail-oriented, reliable, and possess strong communication skills. This full-time role offers an hourly rate of £12.21 and additional onsite benefits.

Benefits

Canteen on site

Free car parking on site

OnSite support from Staffline

Good links to public transport

Qualifications

• Reliable, punctual, and able to work well in a team.
• Ability to multi-task while engaging with customers.

Responsibilities

• Act as the first point of contact for day-to-day queries.
• Log information on calls and maintain accurate records.
• Investigate queries and respond within agreed SLAs.
• Liaise with internal departments for service issues.
• Process orders with attention to detail.
• Manage and escalate complaints as necessary.

Skills

Strong attention to detail

Good listening skills

Good problem-solving skills

Ability to manage time and targets

Exceptional customer service

Excellent communication skills

Technical aptitude

Job description

Great opportunity to work as a Customer Service Administrative Assistant for our client's key partner for a global third-party logistics provider.

Staffline is recruiting for Customer Service Administrative Assistant in Wellingborough.

The rate of pay is £12.21 per hour.

This is a full-time role working any 5 out of 7 days. The hours of work are:

• 8am to 4pm

Your Time at Work

• To act as the first point of contact for all day-to-day queries from the pubs, answering all incoming calls in line with customer agreed KPI's
• Log information on calls received and maintain detailed and accurate records
• Investigate all queries received and respond within agreed SLA's
• Liaising with internal departments to ensure that all issues impacting on service are communicated in a timely fashion
• Responding to all driver queries around service delivery
• Processing orders where required, ensuring a high level of attention to detail is maintained
• Management and escalation of complaints
• Auditing of helpdesk systems to ensure accuracy of data is maintained
• Ensuring full audit compliance to CMI guidelines within the Customer Service function

Our Perfect Worker

Our perfect worker will show strong attention to detail and accuracy. You will be reliable, punctual, and able to work well in a team and follow instructions.

• You will have good listening skills and be able to identify and react to how customers are feeling in a positive manner
• Good problem-solving skills
• Ability to work to targets but ensure customer experience is your primary focus
• Able to manage your time wisely to meet call handle time and work to targets
• Ability to multi-task and use various systems whilst engaging with customers over the phone
• A natural passion for delivering exceptional customer service and be able to build rapport quickly with customers
• Someone that is looking to progress within the customer service department and wider
• Excellent communication skills and a technical aptitude to learn new systems, products / services and retain information

Key Information and Benefits

• Earn £12.21 per hour
• Full time
• Temp to perm opportunity
• OnSite support from Staffline
• Canteen on site
• Free car parking on site
• Good links to public transport

Job Ref: 1XPOWB

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,(Apply online only) people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.