Customer Service Administration Assistant

Copperfield Recruitment Ltd; Claygate; On-site; GBP 28,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a detail-oriented Customer Service/Administration Assistant based in Claygate. The role involves supporting customer account operations and providing administrative assistance. Ideal candidates will have previous experience in administration, excellent Excel skills, and a strong attention to detail. This position offers a salary range of £28-30,000.

Qualifications

• Previous experience in administration or office support.
• Strong attention to detail and accuracy.
• Good Excel skills including VLOOKUPs and Pivot Tables.
• Excellent communication and interpersonal skills.

Responsibilities

• Create and set up new customer accounts in internal systems.
• Verify customer information and ensure complete documentation.
• Assist the customer service team by answering calls and emails.
• Support the Commercial Manager with data analysis and reporting.

Skills

Attention to detail

Good Excel skills

Communication skills

Organisational skills

Job description

Overview

Customer Service/Administration Assistant – based in Claygate – £28-30,000

Our client is seeking a detail-oriented and motivated Customer Service Administrator to support customer account operations and provide administrative assistance to the wider team. This role is perfect for someone organised, accurate, and confident working with Excel to produce reports and support the Commercial Manager.

Responsibilities

• Create and set up new customer accounts in internal systems and websites
• Verify customer information and ensure all required documentation is complete and accurate
• Maintain and update customer records as needed
• Assist the customer service team by answering calls and emails
• Perform general administrative tasks such as filing and scanning
• Prepare reports in Excel, using functions such as VLOOKUPs and Pivot Tables
• Support the Commercial Manager with data analysis, reporting, and other administrative tasks
• Provide additional clerical support to the team as required

Requirements

• Previous experience in administration or office support
• Strong attention to detail and accuracy
• Good Excel skills
• Good communication and interpersonal skills
• Organised, reliable, and willing to learn
• Ability to work well in a team and manage tasks independently

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.