Customer Service Admin

Search; United Kingdom; On-site; GBP 20,000 - 24,000; Full time

Job summary

A growing family-run business in Sheffield seeks a proactive Customer Service Administrator to join their busy office team. The role includes delivering excellent customer service via phone and email, managing enquiries, and handling basic accounting tasks. Ideal candidates will have experience in office administration or customer service, be confident on the phone, and pay attention to detail. This position offers competitive benefits and opportunities for career growth in a supportive environment.

Benefits

Competitive benefits package

Friendly working environment

Opportunities for career growth

Qualifications

• Experience in office administration or customer service.
• Ability to work independently and take initiative.
• Strong communication skills with a customer-first mindset.

Responsibilities

• Deliver excellent customer service via phone and email.
• Manage enquiries and support customer accounts.
• Carry out general office administration tasks.
• Handle basic accounting duties, including receivables/payables.

Skills

Customer service excellence

Office administration

Attention to detail

Effective communication

Ability to handle challenging situations

Job description

Job Title: Customer Service Administrator

Salary: 24,000 per year

Location: Sheffield

Hours of Work: Full time, between 8am-6pm

Duration: Permanent

Start Date: ASAP

Are you a proactive and organised professional with a knack for customer service? Our client, a fast-growing family-run business in Sheffield, is looking for a Customer Service Administrator to join their busy office team. This is a fantastic opportunity to step into a role where you'll make a real impact and grow with the company.

Key Responsibilities

• Deliver excellent customer service via phone and email
• Manage enquiries and provide support to customer accounts
• Carry out general office administration tasks
• Handle basic accounting duties, including accounts receivable/payable and general ledger
• Respond to internal emails within agreed KPIs

Ideal Candidate

• Has experience in office administration or customer service
• Is confident on the phone and can handle challenging situations
• Pays close attention to detail
• Can work independently and take initiative
• Communicates effectively and puts the customer first

What's on Offer

• Competitive benefits package
• Friendly and supportive working environment
• Opportunities for career growth within a growing business

If you're ready to take the next step in your career and join a dynamic team, this role could be perfect for you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.