Customer Service Admin

Michael Page (UK); Stockport; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A mid-sized organization in Stockport, specializing in the property sector, is seeking a customer service representative. This permanent role offers the opportunity to provide exceptional services and innovative solutions while working in a flexible, hybrid working environment. The ideal candidate will possess outstanding customer service skills, with the ability to manage customer enquiries and support administrative tasks effectively.

Benefits

Hybrid working & flexibility with shifts

Internal progression & development opportunities

Qualifications

• Outstanding customer service skills and a positive attitude.
• Excellent organisational and administrative skills.
• Strong communication skills, both verbal and written.

Responsibilities

• Provide excellent customer service to both internal and external customers.
• Handle customer enquiries in a timely and professional manner.
• Manage and update customer data in the company's systems.

Skills

Customer service skills

Organisational skills

Communication skills

Proficiency in Microsoft Office

Job description

• Flexible working patterns with hybrid working
• Permanent opportunity with full-time hours

About Our Client

The employer is a mid-sized organisation based in Stockport, specialising in the property sector. Their focus is on providing exceptional services and innovative solutions to their customers, setting them apart in their industry. Their team, shares a passion for excellence and commitment to providing the best service possible.

Job Description

Key responsibilities consist of:

• Provide excellent customer service to both internal and external customers.
• Handle customer enquiries in a timely and professional manner.
• Manage and update customer data in the company's systems.
• Assist in the coordination of property viewings and appointments.
• Support the team with administrative tasks as needed.
• Collaborate with other departments to ensure smooth operations.
• Escalate complex issues to the appropriate team for resolution.

The Successful Applicant

The successful candidate will possess:

• Outstanding customer service skills and a positive attitude.
• Excellent organisational and administrative skills.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office and customer service software.
• Ability to work well in a team and individually.

What's on Offer

• Permanent opportunity within public & private housing sector
• Hybrid working & flexibility with shifts
• Internal progression & development opportunities