Customer Service Admin

Office Angels; Livingston; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Administrator in Livingston, UK. This full-time temporary role requires a proactive individual who excels in customer service and administrative support. Responsibilities include managing customer inquiries and supporting office operations. Ideal candidates will possess strong communication skills and familiarity with Microsoft Office applications. Competitive pay and support for career development are offered.

Benefits

Weekly pay

Pension scheme option

28 days paid annual leave

Access to discount vouchers

Eye care vouchers

Qualifications

• Previous experience in a customer-facing role.
• Natural flair for customer service.
• Ability to work independently.

Responsibilities

• Deliver first-class customer care via phone, email, and in person.
• Support CRM and Office Managers with customer enquiries.
• Accurately update information in the CRM system.

Skills

Customer service and communication

Strong organisational skills

Confidence using Microsoft Office

Proactive attitude

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

🌟 We're Hiring: Customer Service Administrator

📍 Location: Livingston

🕒 Full-time | Temporary with view to go permanent

Monday - Friday 8am - 4:30pm, 3pm finish on a Friday!!

💰Pay Rate: £25k

Are you passionate about delivering exceptional customer service and keeping things running smoothly behind the scenes? We're looking for a proactive and friendly Customer Service Administrator to be the welcoming face and voice for our client - a leading player in the manufacturing industry.

👋 About the Role

As the first point of contact for customers, visitors, and stakeholders, you'll play a key role in creating a positive and professional first impression. You'll handle incoming calls, greet visitors, and support the wider team with a variety of administrative tasks that keep our client's office running like clockwork.

🧩 What You'll Be Doing

• Delivering first-class customer care via phone, email, and in person
• Supporting the CRM and Office Managers with customer enquiries and complaints
• Keeping up to date with product changes and ensuring accurate information is shared
• Accurately updating information in the CRM system

💡 What You'll Bring

• A natural flair for customer service and communication
• Strong organisational skills and attention to detail
• Confidence using Microsoft Office (Word, Excel, Outlook, PowerPoint)
• A proactive, can-do attitude and the ability to work independently
• Previous experience in a customer-facing role

The Benefits of Being Part of our Fabulous Extended Team of over 40 Candidates

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

• Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
• Access to discount vouchers with many high street brands
• Eye care vouchers and money towards glasses should you require them for VDU purposes
• We can search for permanent work whilst you're in assignments and offer expert interview support and advice
• Weekly pay
• Pension scheme option (with employer contributions)
• 28 days paid annual leave (Based on a weekly accrual)
• Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues
• Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism

📩 How to Apply

If this sounds like the perfect fit for you, we'd love to hear from you! Please apply below or send your CV to [e-mail]

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.