Customer Service/Admin

Michael Page (UK); Liverpool; On-site; GBP 25,000 - 31,000; Full time

Job summary

A well-established company in the industrial sector is seeking a Customer Service/Admin professional in Liverpool. The role involves providing excellent customer support, resolving inquiries, and handling administrative tasks. Ideal candidates should have prior experience in a similar position and possess strong organisational and communication skills. A competitive salary of £25,200 to £30,800 per annum is offered, along with opportunities for professional development.

Benefits

Competitive salary

Opportunities for professional development

Comprehensive benefits package

Qualifications

• Previous experience in a customer service or administrative role within the industrial/manufacturing sector is preferred.
• Strong organisational skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in using computer systems and software applications.
• A proactive and problem-solving approach to tasks.
• The ability to work well both independently and as part of a team.
• A customer-focused mindset with a positive attitude.

Responsibilities

• Provide professional and friendly customer service support via phone and email.
• Manage customer inquiries and resolve issues promptly and effectively.
• Maintain accurate customer records and update databases as required.
• Coordinate with internal teams to ensure customer requirements are met.
• Assist with the preparation and processing of orders and invoices.
• Monitor and follow up on outstanding payments or queries.
• Support the team with general administrative tasks and reporting.
• Ensure compliance with company policies and procedures.

Skills

Organisational skills

Communication skills

Interpersonal abilities

Problem-solving skills

Job description

• Great Working Culture.
• Progression Opportunities Available.

About Our Client

This role is with a well-established organisation within the industrial/manufacturing sector. The company is a medium-sized business known for its commitment to quality and excellent customer service.

Job Description

• Provide professional and friendly customer service support via phone and email.
• Manage customer inquiries and resolve issues promptly and effectively.
• Maintain accurate customer records and update databases as required.
• Coordinate with internal teams to ensure customer requirements are met.
• Assist with the preparation and processing of orders and invoices.
• Monitor and follow up on outstanding payments or queries.
• Support the team with general administrative tasks and reporting.
• Ensure compliance with company policies and procedures.

The Successful Applicant

A successful Customer Service/Admin should have:

• Previous experience in a customer service or administrative role within the industrial/manufacturing sector is preferred.
• Strong organisational skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in using computer systems and software applications.
• A proactive and problem‑solving approach to tasks.
• The ability to work well both independently and as part of a team.
• A customer‑focused mindset with a positive attitude.

What's on Offer

• A competitive salary ranging from £25,200 to £30,800 per annum.
• A permanent position in Liverpool within the industrial/manufacturing sector.
• Opportunities to develop skills and grow within the company.
• A supportive and professional working environment.
• Comprehensive benefits package.