Customer Service Admin

Universal Business Team; Derry/Londonderry; On-site; GBP 28,000 - 32,000; Full time

Job summary

A family-run business in Derry/Londonderry is seeking a Sales Administrator to enhance customer service and support their growing team. Responsibilities include managing customer orders, providing support and expert product advice, and maintaining records of customer interactions. Ideal candidates will have a background in customer service or sales support, strong communication skills, and attention to detail. The role offers a competitive salary with bonus potential.

Benefits

Salary of £28,000-£32,000 plus bonus

Friendly, supportive team

Opportunity for training and growth

Qualifications

• Experience in customer service, administration, or sales support is desirable.
• Genuine passion for creating great experiences for customers.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Answer incoming calls and respond to enquiries with professionalism.
• Process customer orders accurately and efficiently.
• Maintain detailed records of customer interactions and follow-ups.

Skills

Customer-focused

Organised

Confident communicator

Problem-solving skills

Attention to detail

Tools

ERP systems

Job description

Overview

Are you passionate about delivering outstanding customer service and looking to join a supportive, family-run business with a reputation for excellence? We're seeking a Sales Administrator to become an integral part of our client's growing team in Londonderry. This is an exciting opportunity to combine your skills in administration, customer care, and order management in a role where your contribution will truly make a difference.

Responsibilities

• Customer Service & Communication
  • Answer incoming calls and respond to enquiries with professionalism and care.
  • Keep customers informed about order status, delivery updates, and any potential delays.
  • Resolve issues and complaints promptly, ensuring positive outcomes.
  • Provide expert product advice and support materials when needed.
• Sales & Growth Support
  • Process customer orders accurately and efficiently.
  • Deliver quotations and pricing to customers.
  • Spot opportunities for upselling and cross-selling to increase value.
  • Identify and research new leads for potential opportunities.
• Administration & Team Support
  • Manage customer returns, demos, special orders, and service requests.
  • Maintain detailed records of customer interactions and follow-ups.
  • Provide vital administrative support to the team of 7 Business Development Managers.

Qualifications

• We'd love to hear from you if you are:
• Customer-focused, with a genuine passion for creating great experiences.
• Organised, proactive, and able to thrive in a fast-paced environment.
• A confident communicator with strong problem-solving skills.
• Experienced in customer service, administration, or sales support (desirable).
• Comfortable using ERP systems (training can be provided).
• Reliable, honest, and a true team player with great attention to detail.

Benefits

• Salary- £28,000- £32.000 basic plus bonus
• Monday- Thursday 8am-4.30pm - Friday 8.00am- 3.30pm
• Opportunity for you to earn excellent bonus
• Join a well-established, family-run business with a friendly, supportive team.
• Opportunity to make a real impact in a varied and rewarding role.
• Training and support to help you succeed and grow