Customer Service Admin

Search Consultancy; City of Edinburgh; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Admin in Edinburgh to start in January 2026. This role involves supporting customers with billing queries, managing data accurately, and ensuring compliance. Ideal candidates should possess a strong customer service mindset, excellent attention to detail, and the ability to communicate clearly. Join a supportive team environment with varied responsibilities and opportunities for growth in customer operations and administration.

Qualifications

• Enjoy helping people and providing excellent customer service.
• Attention to detail with confidence in managing numbers.
• Clear communication skills, both written and verbal.

Responsibilities

• Support customers with billing queries and meter readings.
• Manage amendments and ensure billing accuracy.
• Handle customer queries through various communication channels.
• Update customer accounts and manage workload effectively.

Skills

Customer service mindset

Attention to detail

Communication skills

Task management

Confidence with systems

Positive attitude

Job description

Customer Service Admin

Start Date: January 2026 - The perfect fresh start for the new year!

New year, new role, new challenge! If you're looking to kick off 2026 with a rewarding, people-focused job that keeps your brain busy and your days varied, this could be the opportunity you've been waiting for.

We're looking for a Customer Service Admin to join a friendly and supportive Customer Operations team, working at the heart of team. You'll play a key role in making sure customers receive accurate bills, clear communication, and an all-round excellent experience.

What you'll be doing

No two days are the same! You'll be:

• Supporting customers across their full journey, from meter readings to billing queries

• Managing amendments, reassessments, allowances, and exemption processes

• Making sure readings and bills are accurate, timely, and compliant

• Working closely with meter readers and internal teams to resolve issues smoothly

• Handling customer queries via phone, email, and written correspondence

• Investigating problem readings and agreeing the right next steps with customers

• Updating customer accounts and records with precision and care

• Managing your own workload to meet targets and service standards

• Spotting opportunities to offer helpful additional products or solutions

• Supporting applications for charitable exemptions and trade effluent services

What we're looking for

• A strong customer service mindset - you genuinely enjoy helping people

• Great attention to detail and confidence working with numbers

• Clear, friendly communication skills (written and verbal)

• Ability to manage multiple tasks and prioritise effectively

• Confidence using systems and following processes accurately

• A proactive, positive attitude and a team-player approach

Why join?

• January 2026 start - a brilliant way to begin the new year with a fresh challenge

• A role where your work truly makes a difference to customers

• Varied, interesting responsibilities with opportunities to grow

• Supportive team environment with clear processes and training

• A chance to build strong experience in customer operations and administration

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.