Customer Service Account Manager

Kube Recruitment; Sherburn in Elmet; On-site; GBP 23,000 - 28,000; Full time

Job summary

A customer service recruitment agency in Sherburn in Elmet is seeking a Customer Service Account Manager to handle a portfolio of clients. The role includes managing customer relations, processing sales orders, and proactively reaching out to lapsed customers. Ideal candidates will possess strong communication skills and a focus on customer satisfaction. The position offers a competitive salary of £27,500 and other benefits. Apply now for a chance to be part of a supportive team.

Benefits

Enhanced pension

Employee Assist Programme

Death in Service

Staff Discount

Full sick pay

Qualifications

• Ability to handle customer accounts with care and precision.
• Strong communication and interpersonal skills.
• Experience in sales and upselling.

Responsibilities

• Manage a portfolio of clients and maintain excellent customer relations.
• Process sales orders accurately and timely.
• Report sales performance and identify trends.

Job description

Customer Service Account Manager

Sherburn in Elmet

Salary: £27,500

Monday to Friday - Excellent hours!

Other Benefits – Enhanced pension, Employee Assist Programme, Death in Service, Staff Discount, Full sick pay

Purpose of the Role

Working for the best Sales Manager, who is inspirational and leads from the front, supportive and hands on. We are excited to recruit for a Customer Account Manager to join our client's friendly team in Sherburn in Elmet. You will help to achieve and maintain the culture of friendly and excellent customer service, by taking personal responsibility and ownership of always delivering to the highest possible standards in all areas to all their customers.

Responsibilities

• Responsibility for a portfolio of clients, ensuring that customers are contacted in line with the company's agreed schedule.
• Actively take sales orders whilst upselling products to maximise margin.
• Responsibility for processing sales orders in a timely and accurate manner, ensuring that the transport department obtains the correct data for order picking in line with the company's route schedules.
• Helping to build good customer relations and generate new sales leads as you go.
• Reporting on sales performance to identify upwards and downwards sales trends.
• Proactively contact lapsed customers to increase sales achieving targets set by the company.
• Working closely with your Senior Manager and BDMs to discuss product information, pricing and out of stock items to ensure customers receive possible alternative options on time for their delivery day.
• Responsibility for running daily Sage reporting to ensure all sales orders have been dispatched as per date promised, and all back orders have been logged with the new agreed delivery date.
• Liaising with the Senior Manager, BDMs, and Credit Control regarding any issues with customer accounts including accounts that have exceeded their credit limits or reduced levels of spending and dormant accounts.
• Working closely with key suppliers, where appropriate. Handling sensitive information in a confidential manor.
• Helping to promote internal & supplier offers, such as money off deals and new product launches.

Equal Opportunity Statement

Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.