Customer Service Account Manager

The Work Shop Resourcing Ltd; England; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A well-established recruitment agency in the UK is seeking a Customer Service Account Manager in Southampton. The role focuses on managing existing customer accounts, building relationships, and handling queries. Applicants should possess strong customer service experience and excellent communication skills. The position offers up to 33 days holiday, a competitive salary starting at £26,500, and the possibility for hybrid working after the training period.

Benefits

Up to 33 days holiday allowance

Share in company profits paid monthly tax free

Opportunity to become a trained Fire Marshall or First Aider

Staff discount on all stock

Hybrid working after training period

Qualifications

• Experience in customer services is essential.
• Strong verbal and written communication skills are required.
• Must demonstrate a confident telephone manner.

Responsibilities

• Build long lasting relationships and grow business with existing customers.
• Processing any customer claims and/or credits.
• Answer incoming calls in a friendly and professional manner.
• Manage your own email account.
• Increase exclusive brand sales percentage within the territory.
• Run reports and extract sales and account data.

Skills

Experience in customer services

Excellent verbal and written skills

Confident telephone manner

Use of Microsoft Office suite

Ability to work under pressure

Strong organisation skills

Ability to handle challenging calls

Job description

Our client, a very established, secure, and growing organisation, is looking for a Customer Service Account Manager based in Nursling, Southampton.

Benefits

• Up to 33 days holiday allowance
• A share in the company profits paid monthly tax free
• The opportunity to become a trained Fire Marshall or First Aired (bonus applied)
• Staff discount on all stock
• Hybrid working after training period

Salary

Starting at £26,500 (plus Commission and Company Bonus)

Contracted Hours

37.5 hours, Monday-Friday, 09:00-17:00

Role Overview

We are looking for a Customer Account Manager to join our Customer Services and Sales team. The role involves managing your own set of existing customer accounts, building relationships, and handling customer complaints and queries. We supply independent health food retailers and health conscious consumers with natural products from several hundred healthy brands. The company has a strong ethos of teamwork, supporting our staff and sharing in the company profits through a bonus scheme.

Duties

• Build long lasting relationships and grow business with existing customers
• Processing any customer claims and/or credits
• Answer incoming calls in a friendly and professional manner
• Manage your own email account
• Increase the percentage of exclusive brand sales within the territory
• Running reports and extracting sales and account data
• Any other duties as requested by your manager

Skills

• Experience in customer services is essential
• Excellent verbal and written skills
• A confident telephone manner
• Use of the Microsoft Office suite of programs
• The ability to work under pressure and to meet strict deadlines
• Strong organisation skills and attention to detail
• Ability to handle challenging calls and a fast paced environment

Keywords: Customer Service, Account Manager, Customer Administrator, Sales Admin, Customer Service , Client Relations