Customer Service Account Executive

OGM; Oxford; On-site; GBP 30,000; Full time

Job summary

A leading precision injection moulding company in Oxfordshire is seeking a Key Account Executive to support and develop customer relationships. The successful candidate will manage client enquiries, prepare quotes, and analyze performance data. With a salary of £30,000 per annum, this role requires around 2–3 years of relevant experience. If you are organized, proactive, and have strong communication skills, this opportunity offers a path for professional development in a collaborative environment.

Benefits

Competitive salary

22 days holiday + bank holidays

Company pension scheme

Employee assistance and wellbeing support

Opportunities for learning and career progression

Qualifications

• Around 2–3 years’ experience in a customer-facing, account management, or sales support role.
• Confidence using CRM or ERP systems.
• Desire to learn about manufacturing and commercial operations.

Responsibilities

• Building and maintaining strong customer relationships.
• Managing day-to-day customer enquiries.
• Preparing quotes and commercial estimates.
• Analysing sales performance and customer activity.
• Collaborating with internal teams for on-time delivery.
• Maintaining CRM systems to track sales and customer activity.

Skills

Customer-facing experience

Commercial awareness

Excellent communication

Strong numerical ability

Proactive and organized

Tools

CRM systems

Excel

Job description

We’re growing our commercial team and looking for a Key Account Executive to support and develop relationships with some of our most valued customers. This is an exciting opportunity to join OGM, a trusted leader in precision injection moulding, manufacturing solutions, and technical production services, where you’ll gain hands‑on commercial experience, professional development, and the chance to make a real impact within a fast‑growing business.

If you’re personable, commercially minded, and looking to develop a long‑term career in account management, customer success, or sales, this role could be your perfect next step.

About OGM

At OGM, we’ve been at the forefront of precision injection moulding and advanced manufacturing for over 60 years – trusted by world‑leading brands across medical, defence, consumer, and industrial sectors. From our advanced facility in Oxfordshire, we combine technical excellence with a people‑first culture, delivering innovative manufacturing solutions that drive performance worldwide.

We’re proud of our long‑standing reputation for quality, sustainability, customer service, and continuous improvement – and our success comes from our talented, collaborative team.

The Role

As a Key Account Executive (Account Manager / Customer Success Executive), you’ll play an important role supporting the Sales Director and wider commercial team to maintain and grow key customer relationships.

This position sits within OGM’s commercial division and focuses on day‑to‑day client interaction – answering queries, preparing quotations, tracking performance, and ensuring every customer receives an exceptional service experience.

It’s an ideal role for someone with around 2–3 years’ experience in a customer‑facing, sales support, client services, or commercial role who wants to build a long‑term career in account management within the manufacturing or engineering sector.

You’ll work primarily from our Oxfordshire office, with occasional travel to visit customers (around once a month).

Hours : Full-time, permanent

Location : Yarnton, Oxfordshire (office‑based with occasional client visits)

Salary : £30,000 per annum

What You’ll Be Doing

• Building and maintaining strong customer and client relationships through excellent service and clear communication
• Managing day‑to‑day customer enquiries, supporting ongoing commercial activity, and ensuring strong client satisfaction
• Preparing quotes, commercial estimates, proposals, and reports under the guidance of the Sales Director
• Analysing data, pricing, sales performance, and customer activity to support account planning and profitability
• Attending regular online or face‑to‑face customer meetings to strengthen relationships and understand client needs
• Collaborating with internal teams (production, logistics, finance) to ensure on‑time delivery, quality, and service performance
• Maintaining CRM systems and Excel‑based reports to track sales, customer activity, and account performance
• Identifying opportunities for account growth, upselling, cross‑selling, and improved service delivery

What You’ll Bring

• Around 2–3 years’ experience in a customer‑facing, account management, sales support, commercial administration, or customer success role (manufacturing or technical experience advantageous but not essential)
• Commercial awareness, strong numerical ability, and confidence working with data and Excel
• A proactive, organised approach with the ability to juggle multiple tasks and priorities
• Excellent communication and relationship‑building skills with customers and internal teams
• An eagerness to learn about manufacturing, technical processes, and commercial operations
• Confidence using CRM or ERP systems
• A positive, professional attitude with a desire to develop and progress in account management or sales

Please note : Due to our location and the need to visit customer sites, a full UK driving licence and access to a vehicle are essential.

Why You’ll Love Working at OGM

• At OGM, we invest in our people and give them the tools to succeed. Our supportive environment blends the stability of a long‑established business with the ambition of a modern, growing manufacturer.
• Competitive salary : £30,000 per annum
• 22 days holiday + bank holidays, increasing with service
• Company pension scheme
• Employee assistance and wellbeing support
• Genuine opportunities for learning, development, and career progression
• A friendly, inclusive team where collaboration, innovation, and customer care are valued
• Long‑standing stability within a respected British manufacturing business

If your an Account Manager, Client Relationship Executive, Customer Success Executive, Sales Support Executive, Commercial Account Executive, Customer Service Executive this would also be a great fit.

If you’re looking for a place where you can grow, feel valued, and play a meaningful role in shaping long‑term customer success, we’d love to hear from you. This is your chance to join a supportive team, build trusted client relationships, and develop your commercial career with a business that truly invests in its people. If this sounds like the next step you’ve been searching for, click to apply and take your career forward with OGM.