Customer Service Account Executive

OGM Moulding Innovation; Kidlington; On-site; GBP 30,000; Full time

Job summary

A leading manufacturing company in Oxfordshire is looking for a Customer Service Key Account Executive to manage client relationships. This role requires 2-3 years of experience in account management or customer sales support. You will engage with clients, prepare estimates, and ensure exceptional service. A proactive approach and numerical skills are essential. The role offers a competitive salary of £30,000 per annum and opportunities for professional growth.

Benefits

22 days holiday + bank holidays

Company pension scheme

Employee assistance and wellbeing support

Career progression opportunities

Qualifications

• 2–3 years' experience in account management or sales support.
• Confidence using data and Excel.
• Proactive and organised approach.

Responsibilities

• Build and maintain strong customer relationships.
• Manage day-to-day customer enquiries.
• Prepare quotes and commercial estimates.
• Analyse sales performance and customer activity.

Skills

Customer relationship management

Numerical ability and data analysis

Communication skills

Organisational skills

Tools

CRM systems

Excel

Job description

We're growing our commercial team and looking for a

Customer Service Key Account Executive / Account Manager

to support and develop relationships with some of our most valued customers. This is an exciting opportunity to join OGM, a trusted leader in precision injection moulding, manufacturing solutions, and technical production services, where you'll gain hands‑on commercial experience, professional development, and the chance to make a real impact within a fast‑growing business.

If you're personable, commercially minded, and looking to develop a long‑term career in account management, customer success, or sales, this role could be your perfect next step.

About OGM

At OGM, we've been at the forefront of precision injection moulding and advanced manufacturing for over 60 years – trusted by world‑leading brands across medical, defence, consumer, and industrial sectors. From our advanced facility in Oxfordshire, we combine technical excellence with a people‑first culture, delivering innovative manufacturing solutions that drive performance worldwide.

We're proud of our long‑standing reputation for quality, sustainability, customer service, and continuous improvement – and our success comes from our talented, collaborative team.

The Role

As a

Key Account Executive (Account Manager / Customer Success Executive), you'll play an important role supporting the Sales Director and wider commercial team to maintain and grow key customer relationships.

This position sits within OGM's commercial division and focuses on day‑to‑day client interaction – answering queries, preparing quotations, tracking performance, and ensuring every customer receives an exceptional service experience.

It's an ideal role for someone with around 2–3 years' experience in a customer‑facing, sales support, client services, or commercial role who wants to build a long‑term career in account management within the manufacturing or engineering sector.

You'll work primarily from our Oxfordshire office, with occasional travel to visit customers (around once a month).

Hours : Full‑time, permanent

Location : Yarnton, Oxfordshire (office‑based with occasional client visits)

Salary : £30,000 per annum

What You'll Be Doing

Building and maintaining strong customer and client relationships through excellent service and clear communication

Managing day‑to‑day customer enquiries, supporting ongoing commercial activity, and ensuring strong client satisfaction

Preparing quotes, commercial estimates, proposals, and reports under the guidance of the Sales Director

Analysing data, pricing, sales performance, and customer activity to support account planning and profitability

Attending regular online or face‑to‑face customer meetings to strengthen relationships and understand client needs

Collaborating with internal teams (production, logistics, finance) to ensure on‑time delivery, quality, and service performance

Maintaining CRM systems and Excel‑based reports to track sales, customer activity, and account performance

Identifying opportunities for account growth, upselling, cross‑selling, and improved service delivery

What You'll Bring

Around 2–3 years' experience in a customer‑facing, account management, sales support, commercial administration, or customer success role (manufacturing or technical experience advantageous but not essential)

Commercial awareness, strong numerical ability, and confidence working with data and Excel

A proactive, organised approach with the ability to juggle multiple tasks and priorities

Excellent communication and relationship‑building skills with customers and internal teams

An eagerness to learn about manufacturing, technical processes, and commercial operations

Confidence using CRM or ERP systems

A positive, professional attitude with a desire to develop and progress in account management or sales

Please note :

Due to our location and the need to visit customer sites, a full UK driving licence and access to a vehicle are essential.

Why You'll Love Working at OGM

At OGM, we invest in our people and give them the tools to succeed. Our supportive environment blends the stability of a long‑established business with the ambition of a modern, growing manufacturer.

Competitive salary : £30,000 per annum

22 days holiday + bank holidays, increasing with service

Company pension scheme

Employee assistance and wellbeing support

Genuine opportunities for learning, development, and career progression

A friendly, inclusive team where collaboration, innovation, and customer care are valued

Long‑standing stability within a respected British manufacturing business

If your an

Account Manager, Client Relationship Executive, Customer Success Executive, Sales Support Executive, Commercial Account Executive, Customer Service Executive

this would also be a great fit.

If you're looking for a place where you can grow, feel valued, and play a meaningful role in shaping long‑term customer success, we'd love to hear from you. This is your chance to join a supportive team, build trusted client relationships, and develop your commercial career with a business that truly invests in its people. If this sounds like the next step you've been searching for,

click to apply

and take your career forward with OGM.