Customer Service

Interaction Recruitment; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency in the UK is looking for a Customer Service Advisor to join a dynamic team in Corby. The ideal candidate will have strong communication skills and a passion for service, managing customer orders and resolving queries in a fast-paced logistics environment. This full-time position offers a competitive salary and stable working hours, along with opportunities for professional development.

Benefits

Competitive salary

Stable working hours

Supportive team environment

Qualifications

• Strong communication skills and a passion for delivering excellent service.
• Ability to manage customer orders and resolve queries efficiently.
• Adaptability in a fast-paced logistics and distribution environment.

Responsibilities

• Process and manage customer orders with accuracy and timeliness.
• Communicate effectively with depot staff to ensure delivery expectations are met.
• Build and maintain strong relationships with customers and suppliers.
• Investigate and resolve customer and supplier enquiries and complaints.

Skills

Excellent written and verbal communication skills

Ability to empathize with customers

Strong organizational and time management skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Analytical mindset

Job description

Customer Service Advisor

Location: Corby

Hours: Monday to Friday, 9am–5pm

Salary: £24,525.35 per annum

Job Type: Full-time, Temp to Perm

Immediate start

Recruiting on behalf of a valued client, we are currently seeking a dedicated and professional Customer Service Coordinator to join a dynamic and customer-focused team. This is a fantastic opportunity for someone with strong communication skills and a passion for delivering excellent service to play a key role in a fast-paced logistics and distribution environment.

About the Role

As the first point of contact for customers, you’ll act as the vital link between clients, warehouse operations, and transport teams. You’ll be responsible for managing orders, resolving queries, and ensuring a smooth and efficient service experience.

Key Responsibilities

• Process and manage customer orders with accuracy and timeliness.
• Communicate effectively with depot staff to ensure delivery expectations are met.
• Build and maintain strong relationships with customers and suppliers.
• Investigate and resolve customer and supplier enquiries and complaints.
• Support continuous improvement initiatives to enhance service delivery.
• Maintain accurate data entry across internal systems and reports.
• Generate customer KPI reports and compile data for invoicing.
• Ensure compliance with Health & Safety policies.

Ideal Candidate Profile

• Excellent written and verbal communication skills.
• Ability to empathise with customers and resolve disputes calmly.
• Strong organisational and time management skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Analytical mindset with good numeracy and financial awareness.
• Professional, confident, and collaborative approach.

What’s in it for You?

• Competitive salary and stable working hours.
• Opportunity to work with a supportive and forward-thinking team.
• A role where your input and ideas for improvement are genuinely valued.

Interested?

If you’re ready to take the next step in your customer service career, we’d love to hear from you. Apply today or contact Lorna for more information.

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