Customer Service

Pertemps Kettering; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking a Customer Hire Controller to manage customer queries and ensure efficient business operations. The role demands significant experience in customer service, preferably within the construction/hire industry. Responsibilities include liaising with client depots, identifying sales opportunities, and producing performance reports. The role comes with competitive benefits, including a salary with bonus scheme, generous leave, and wellness programs.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave

Contributory Pension Scheme

Employee Welfare Fund

Health & Wellness services

Qualifications

• Significant experience working within a customer service role, preferably in the Construction/Hire industry.
• Ability to work effectively in a fast-paced environment while building strong relationships.
• Excellent administration skills with MS Office experience.

Responsibilities

• Manage customer queries and liaise with client depots.
• Identify opportunities for sales growth and manage invoice queries.
• Collate weekly KPI data and produce performance reports.

Skills

Customer service experience

Ability to build relationships

Administration skills

MS Office proficiency

Attention to detail

Job description

Christmas Temp - Customer Hire Controller

Based on the hire desk in our customer office, the Customer Hire and Sales Coordinator is responsible for ensuring that all business between our Major Account customer and client is carried out in an efficient and effective manner.

This is a fast-paced role where you will be responsible for managing customer queries, liaising with client depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required.

Successful applicants should demonstrate the following:

• Significant experience working within a customer service role, preferably within the Construction/Hire industry.
• Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
• Excellent administration skills with experience using MS Office packages and strong attention to detail.
• Driving licence is preferred but not essential.

Has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As an employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub)
• Employee Assistance Helpline, Annual Flu Jab, Eye Tests

Monday to Friday, 8am-5pm (30 minute lunch)

MUST be living in the UK